CX Sr. Product Designer [AQ-14299]

About the role

Join a pioneering global enterprise dedicated to improving lives through groundbreaking advancements in health and wellness. This organization is at the forefront of its industry, driven by a mission to deliver world-class experiences that empower individuals and foster a healthier future. As a Senior Product Designer, you will play a pivotal role in shaping intuitive, impactful, and world-class digital experiences, collaborating closely with product and engineering teams to bring innovative solutions to life. Your expertise will craft exceptional user journeys and champion a culture of human-centered design, influencing strategies and fostering continuous improvement across the digital ecosystem.

Impact You’ll Make

As a key contributor, you will spearhead the design process from conception to implementation, transforming complex challenges into elegant, user-centric solutions. Your work will directly influence the strategic direction of digital offerings, fostering a cohesive “One Experience and Design” standard across the organization and ensuring every interaction is meaningful and impactful.

Responsibilities

• Lead and contribute to all phases of product design, from distilling research and ideation to prototyping, final specification, and implementation.
• Drive a unified user experience by collaborating effectively with colleagues, business leaders, and technology partners, adapting to organizational changes as they occur.
• Advocate for human-centered design principles within digital development processes and across stakeholder groups.
• Partner with design leads to define and enhance product design and experience, focusing on continuous improvement and innovation.
• Ensure creative thinking is consistently applied to product, business, and customer needs, meeting committed timeframes.
• Champion best practices to achieve a cohesive “One Experience and Design” standard across the organization.
• Define and apply user-centric design measurement criteria and conduct testing to ensure positive user experience outcomes.
• Develop and document product design standards and patterns systemically across various products.
• Collaborate on process improvements and tool implementation to optimize design workflows.
• Cultivate and maintain continuous customer relationships, identifying and leveraging UX and design opportunities.
• Communicate effectively across all levels of a global enterprise, adapting your approach to diverse audiences and stakeholders.

Requirements

• Bachelor’s degree or equivalent work experience in Design, Human-Computer Interaction (HCI), or a related field.
• 5+ years of experience in designing products.
• A dynamic design portfolio showcasing your design process and shipped products.
• Proven experience with iterative design sprints and lean, Agile development processes.
• Strong product design skills and practical application of human-centered design methods that balance user needs with business goals.
• Demonstrated ability to navigate complex problems and develop holistic solutions for product and its UX ecosystems.
• Mastery of design and prototyping tools such as Figma, Miro, Adobe Creative Suite, and other industry-standard design tools.
• Knowledge and experience with Design Systems and human interface guidelines for various platforms, including iOS, Android, and connected platforms.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines effectively.
• Experience in sketching, concept creation, wireframing, producing information architecture, sitemaps, and user flows, along with creating clickable rapid design prototypes.
• Understanding of web technologies including HTML, CSS, and JavaScript.
• Excellent verbal and written communication skills, with the ability to listen, articulate positions, and advocate for design decisions.
• A vibrant and engaging communicator capable of presenting complex concepts and ideas to all levels of the company.

Skills

• Master’s degree in a relevant field (preferred).
• Additional design skills in related fields such as filmmaking, motion design, or multimedia design.
• Familiarity with health technology.
• Strong attention to detail and precision in crafting ideas, educating cross-functional teams, and ensuring successful execution.
• Ability and interest to help lead cultural shifts within the organization, including digital transformation initiatives.
• A vibrant and engaging storyteller with strong business communication and presentation abilities for all levels of the company.
• An intellectual curiosity that inspires those around you.

Pay

Compensation Range: $70-75/hour, depending on experience.