CX Lead Product Designer

About the role

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.

Responsibilities

• Craft Advance BSWH customer-centric digital experiences with a high volume innovative and successful solutions.
• Inspire and motivate other designers to do the same.
• Demonstrate artistry and excellence in the communication of strategic new ideas and distill complex ideas so that others can quickly comprehend them.
• Create design cohesion across the ecosystem.
• Coach and mentor other designers and team members, providing direct feedback, critique, and strategically directing work to push the experience to the next level.
• Serve as a key advisor across product teams, building alliances and helping teams work through differences to deliver with excellence.
• Influence and inspire teams and leaders on product design strategies, design process, and opportunities.
• Create and direct design quality processes, pattern libraries, frameworks, and other tools that support quality and consistency across multiple projects and teams.
• Invite and conduct design critiques and reviews.
• Build frameworks that support our evolving organization such as: UI and/or UX components, libraries, templates, workflows, collaboration tools, etc.
• Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences.
• Transform ambiguous problem spaces into clear, user‑centered solutions by applying strong UX principles, creative exploration, and imaginative problem‑solving to shape incomplete requirements into innovative designs.
• Work together with stakeholders and product managers to align concepts and requirements.
• Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them.
• Build interactive prototypes, wireframes, and/or storyboards to test ideas and communicate them internally and externally.
• Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback.
• Iterate quickly and explore multiple solutions for a given problem.