CX Coordinator

MITER Brands is a leading supplier of high-quality vinyl windows and patio doors with manufacturing facilities across the United States.

About the role

We are seeking a highly organized and customer-focused Customer Experience & Events Specialist to support our Eastern Business Unit sales team. This role is responsible for delivering a world-class customer experience by coordinating customer plant tours, managing customer-facing events, supporting sales and marketing initiatives, and providing administrative support for key business programs. The ideal candidate is a skilled multitasker with strong event planning, communication, and project management abilities who thrives in a fast-paced environment and enjoys creating memorable experiences for customers and business partners.

Responsibilities

• Coordinate and manage customer manufacturing tours across the Eastern Business Unit, ensuring a seamless and engaging experience from planning through execution.
• Serve as the primary point of contact for customer visits, managing schedules, travel arrangements, facility logistics, meals, and event details.
• Plan and execute customer appreciation events, customer relations activities, and offsite engagement opportunities.
• Research and secure venues, vendors, accommodations, and transportation while managing contracts and event logistics.
• Ensure all events and customer interactions reflect MITER Brands' mission, values, and commitment to exceptional customer service.
• Support Sales Leadership with trade show preparation, logistics, and on-site event coordination.
• Create PowerPoint presentations and customer-facing materials to support sales initiatives.
• Act as a liaison between Sales, Marketing, and other internal teams to ensure timely execution of projects and customer communications.
• Assist with reporting and administrative projects that support sales performance and customer engagement efforts.
• Coordinate onboarding activities for new sales team members, partnering with Human Resources and IT to ensure timely setup of systems, equipment, and resources.
• Arrange travel, plant tours, transportation, meals, and schedules for new hires and Sales Management Trainees.
• Maintain customer information and support sales teams with data management and reporting activities.
• Assist with monitoring and updating customer-related information that may impact pricing or business decisions.
• Support additional projects and initiatives as assigned by leadership.

Requirements

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 2+ years of experience in event planning, customer engagement, sales support, hospitality, marketing coordination, or a related field preferred.
• Experience coordinating corporate events, customer visits, trade shows, or executive meetings.
• Experience managing budgets and working with external vendors.
• Experience supporting cross-functional teams including Sales, Marketing, HR, and Communications preferred.

Skills

• Advanced proficiency in Microsoft PowerPoint, Excel, Outlook, and Adobe Acrobat.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to negotiate effectively with vendors and service providers.
• Demonstrated attention to detail and problem-solving skills.
• Ability to remain calm under pressure and adapt to changing priorities.
• Proficiency conducting internet research to identify venues, vendors, travel options, and event resources.
• Familiarity with the Harrisburg area, including dining, lodging, and entertainment options, is a plus.

Physical Requirements

• Ability to walk throughout manufacturing facilities during customer and employee tours.
• Ability to lift and carry event materials up to 25 pounds occasionally.
• Ability to sit, stand, and use a computer for extended periods.

Travel Requirements

Occasional travel may be required to support customer events, trade shows, and business meetings.

Benefits

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program