CX Coach (VP+)

About The Role

We are looking for senior leaders in customer success/experience roles who have experience within technology companies or tech-adjacent environments, and who value learning, growth, and community and who are passionate about developing and coaching people in their field.

Responsibilities

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via your Mento email or via chat in the Mento App in between sessions
• Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
• Acting with kindness, respect, and empathy as an ambassador of the Mento community

Requirements

• A director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry
• You are a leader with relevant experience coaching individuals (coaching certification is a plus but not required)
• Someone who wants to turn their people leadership skills into meaningful coaching skills
• Passionate about helping people advance in the workplace to build fulfilling careers and lives
• A person who is self-aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable
• Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach
• Comfortable working in a constantly-changing startup environment
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months

Qualifications

• The ability to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change
• Able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple priorities and adapt to changing circumstances
• Experience in coaching and mentoring
• Passion for customer success and experience

Benefits

• Part-time contract position
• Paid per hour with select bonuses for engagement with our membership and community growth on our platform

Pay

• Paid per hour

Schedule

• Fully remote position

Other Details

• Candidates must be based in North America or Europe
• This is a contract position in which coaches are paid per hour
• We are looking to hire experienced senior leaders who want to expand their coaching skills
• We hire based on incoming member demand
• We want to make sure that we are both setting our coaches up for success and respecting everyone’s time
• We are constantly looking and interviewing for the best coaches to join our team
• We will only send offers to candidates for whom we have an immediate need
• Candidates who receive a YES from Mento after the interview process will either be sent an offer to join the next monthly Coaching 101 training or be added to our coach shortlist to join us when the demand is there

Inclusion Statement

We are proud to foster a workplace free from discrimination. Research shows that candidates from unrepresented backgrounds may not apply to jobs unless they meet 100% of the job requirements. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. We encourage you to apply even if you do not meet all the requirements.