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Jobs · OTHR · Arizona

CX Associate

Nextiva · Scottsdale, AZ · 1 wk ago
On-siteOTHRFull-time

About the Role

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform powered by AI and driven by human innovation. Our culture is forward-thinking, customer-obsessed, and built on the belief that meaningful connections drive better business outcomes.

This onsite role, based at Nextiva’s Scottsdale headquarters, strengthens how we operate by enabling faster decisions, clearer communication, and stronger execution. You’ll collaborate with a highly collaborative, in-person team environment five days per week.

As a CX Associate, you’ll help customers grow their businesses and simplify their communication through Nextiva’s industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. You’ll balance outbound outreach with customer relationship management, building connections and ensuring every interaction reflects Nextiva’s standard of Amazing Service®.

Responsibilities

  • Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement
  • Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions
  • Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons
  • Assist in light product demos or walkthroughs to help customers understand features and best practices
  • Track all activities, opportunities, and customer insights in Salesforce.com
  • Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services
  • Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership
  • Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning

Requirements

  • 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)
  • Excellent communication and phone outreach skills—you enjoy connecting with people and uncovering their needs
  • Comfortable managing a large book of business and balancing multiple priorities
  • Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
  • Organized, proactive, and detail-oriented with solid follow-through
  • Experience with Salesforce or similar CRM tools preferred
  • Motivated by teamwork, problem-solving, and helping customers succeed—not just making calls but creating impact

Preference for local candidates at Nextiva HQ (Scottsdale, AZ). Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team.

Core Competencies

  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Benefits

  • Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Growth: Access to ongoing learning and development opportunities and career advancement

Our compensation packages are tailored to each role and candidate's qualifications, considering skills, experience, training, and certifications. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Schedule

In-office Tuesdays and Thursdays, with flexibility to work remotely other days. This role is expected to work onsite five days per week at Nextiva’s Scottsdale headquarters.

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