CVB Venue Event Assistant (PT/CAS-Less than 19 hours/week)

About the role

This position provides operational and guest service support for events hosted at Convention and Visitors Bureau (CVB) venues, including the Grapevine Convention Center, Palace Arts Center, Fairway Events Center and Grapevine Main. The role includes assisting with event setup and breakdown, guest services, ticketing, catering, concessions and audiovisual support.

Responsibilities

• Provides exceptional customer service to clients, guests and visitors to ensure a positive and memorable event experience.
• Aids in the setup, breakdown of tables, chairs and meeting equipment, prepares event spaces at CVB venues.
• Aids Event Coordinators, clients, and vendors with event needs and operational support.
• Operates and assists with audio-visual equipment and basic event technology as needed.
• Performs box office operations, including selling tickets and assisting guests with purchases.
• Works concession areas when assigned, handling cash and credit card transactions and providing customer service to guests.
• Aids with food and beverage prep, service and cleanup for events.
• Assists with usher duties, including greeting guests and directing them to seating or event areas.
• Answers phones, assists with general inquiries, and supports administrative or front-of-house needs as required.
• Maintains the cleanliness, organization, and readiness of event facilities before, during, and after events.
• Includes but not limited to: sweeping, mopping, scrubbing and polishing floors, removing trash from offices, common areas and kitchen facility, clean lavatories, rest rooms, including replenishing towels, soaps and tissue.
• Works irregular hours including evenings and weekends.

Requirements

• Ability to work well with people.
• Good oral communication skills and excellent customer service.
• Flexible scheduling as needed for weekends, evenings, holidays, special events and programs.
• Understand and follow oral and written instructions.
• Use iPad and perform basic math functions.
• Able to lift 45 lbs. and work inside and outside in all kinds of weather as required.
• Physical ability to set up and tear down tables/chairs and partitions, along with cleaning of all facilities.
• Good communication and interpersonal skills, tact, patience and courtesy.
• Enjoy working with the public in a hospitality atmosphere.
• Reliable transportation.
• Able to work for long hours and stand for extended periods of time.

Qualifications

• Minimum age 18.
• Knowledge of audio visual equipment and food and beverage experience preferred.
• Hotel and supervisory experience preferred.
• Willingness to work irregular schedule.
• Must be able to obtain a food handler's certification within 30 days of hire date or promotion and maintain during employment.
• Must pass a Federal/National criminal background check and credit check.
• Must pass a pre-employment basic physical, drug screen, and a functional assessment screening (Level 1).