Customs Trade Coordinator

About the role

This position coordinates documentation required by US Customs and other government agencies for the entry of goods into the United States on behalf of importers. The role involves classification of goods, data entry and processing of import documentation, compliance with record‑keeping and international trade regulations, and collaboration with internal teams, carriers, brokers, government agencies, and customers to ensure high‑quality service. FedEx Logistics provides freight forwarding, import/export services, customs brokerage, trade advisory, and e‑commerce solutions globally.

Responsibilities

• Coordinate documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers
• Provide impeccable customer service
• Obtain correct classification of goods for customs release from databases, SOPs, tariff books, internet resources, or customs
• Perform data entry and processing of various import‑related documentation for submission to US Customs; may handle all Participating Government Agencies (PGAs)
• Maintain and keep current all shipment documentation in compliance with record‑keeping requirements
• Adhere to all international importing and exporting regulations
• Work closely with internal staff, departments, other FedEx operations, and customers to deliver a high level of service
• Process agency brokerage shipments
• May handle remote filings
• Ensure all government and organizational policies are followed
• Perform other or additional duties as assigned

Requirements

• High school diploma or GED required
• No industry experience required
• Minimum of 6 months work experience preferred
• Data entry/keyboard experience required
• Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner)
• Minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment, including routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment

Skills

• Excellent verbal and written communication skills
• Strong organizational skills
• Interpersonal skills
• Problem‑solving skills
• Ability to handle high volume of work
• Ability to handle time‑sensitive work
• Ability to work independently with minimum supervision
• Ability to use multiple systems and reference materials
• Ability to interact with customers, carriers, brokers, government agencies, internal staff, management at all levels, and internal departments

Schedule

Tuesday–Saturday, 7:00 am–3:30 pm

Location

This position is eligible for remote work and may be based in Memphis, TN or Miami, FL. Candidates living within a 50‑mile radius of a FedEx campus are required to work on‑site several times per week.

Pay

Typical starting rate: $22.64 per hour. Actual starting pay is determined by experience, market level, location, and other job‑related factors. Additional pay, premiums, or bonus potential may be available.

Benefits

• Paid training provided
• Health, vision, and dental insurance for eligible employees
• Retirement plan
• Tuition reimbursement