Customs Trade Coordinator

Responsible for coordination of the documentation required by US Customs and Government Agencies for entry of goods into the US on behalf of importers.

Responsibilities

• Provide impeccable customer service
• Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet, or customs
• Data entry and processing of various import-related documentation for submission to US Customs and may handle all PGAs (Participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record-keeping requirements
• Adhere to all international importing and exporting regulations
• Work closely with other internal staff, departments, other FedEx operations, and customers to deliver a high level of service
• Process agency brokerage shipments
• May handle remote filings
• Ensure all government and organizational policies are followed
• Perform other duties as assigned

Requirements

• HS Diploma or GED required
• No industry experience required
• Minimum of 6 months of work experience preferred
• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment

Skills

• Excellent communication skills, verbal and written
• Organizational skills
• Interpersonal skills
• Problem-solving skills
• Ability to handle a high volume of work
• Ability to handle time-sensitive work
• Ability to work independently with minimum supervision
• Ability to use multiple systems and reference material
• Ability to interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, and internal departments

Preferred Qualifications

• Monday-Friday, 8:00 AM – 4:30 PM ET

Schedule

This is a hybrid position with a strong onsite expectation. Team members are required to work onsite regularly, particularly during the training period. Hybrid work eligibility may be considered after successful completion of training and based on business needs and ongoing job performance.

Pay

Typical starting rate: $19.50 per hour. The compensation range reflects the pay reasonably expected for this role across all potential locations. Actual starting pay is determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.

Benefits

The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.