Customs Specialist

About the role

In this role, you will be responsible for auditing and processing customs entries, including the pre-keying and filing of entries with U.S. Customs and Border Protection (CBP).

Responsibilities

• Accurately classify merchandise using the Harmonized Tariff Schedule (HTS) to determine appropriate duty rates.
• Thoroughly review and input shipment data into customs brokerage systems (e.g., Cargowise) to generate complete and compliant customs entries.
• Prepare necessary documentation including invoices, packing slips, and certificates of origin for customs clearance.
• Monitor entry status and follow up with Customs and Border Protection (CBP) on any discrepancies or delays.
• Proactively communicate with clients regarding shipment status, potential issues, and required documentation.
• Address client inquiries promptly and professionally, providing clear explanations of customs regulations and procedures.
• Build strong relationships with clients by delivering consistent, high-quality service and exceeding expectations.
• Collaborate with internal teams to ensure seamless coordination of import logistics.
• Stay updated on evolving customs regulations and industry best practices to maintain compliance.
• Identify and escalate potential compliance risks to management.
• Conduct thorough document audits to ensure accuracy and adherence to customs laws.
• Participate in internal compliance training programs and analyze customs data to identify trends and potential areas for improvement.
• Generate reports on key performance indicators (KPIs) related to customs clearance efficiency and compliance.
• Monitor and manage entry processing times to meet client deadlines.

Requirements

• A high school diploma or GED certificate is preferred.
• 3+ years' experience in Customs Clearance and Customer service.
• Working knowledge of Cargo Wise.
• Knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws.
• Basic knowledge of INCO terms, the Harmonized Tariff Schedule, Customs regulations and other government agency requirements.

Qualifications

• None specified

Skills

• Customs Clearance
• Customer Service
• Compliance
• Logistics

Benefits

• Great compensation and medical/dental benefits package.
• 401k retirement savings plan.
• Employee discounts.
• Tuition reimbursement.
• Excellent training programs.
• Fun and interesting global work environment.

Pay

• N/A

Schedule

• N/A