Customs Entry Writer I

Position Summary

The Entry Writer I position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of inbound cargo through US Customs and facilitating the delivery of freight to customers. The Entry Writer serves as a customer advocate and must possess good customer service skills. Incumbents may be promoted from administrative operations positions to learn to become an entry writer.

Responsibilities

• Receive and review documentation to input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Use product files for identification of HTS details on the commercial invoice.
• Work with other team members or supervisor on entry tasks for the release of cargo and exceptions to established clearance requirements.
• Organize work to identify the status of every file through each phase of the CBP entry process.
• Confirm release details to customers through pre‑established communications protocols.
• Meet KPI’s (Key Performance Indicators) for import operations.
• Track and trace shipments and coordinate with steamship lines, freight forwarders, and CFS on the availability of imported shipments.
• Arrange with trucking companies the pick‑up and delivery of freight.
• Coordinate with supervisors on delivery exceptions and special delivery instructions.
• Handle accounting processes for CHB, including issuance of invoices to customers or overseas offices and processing of payment requisitions.
• Complete all other duties as assigned by supervisor or manager.

Qualifications

• High School Diploma or GED required.
• 0–2 years of experience and/or training in an import operation.
• Working in an office environment, a plus.
• Primarily working in an office environment, spending extended periods seated at a desk and regularly using computer equipment.
• Occasionally lifts and carries office supplies, files, or equipment, typically weighing up to 20 pounds.
• Ability to interact professionally and effectively with internal and external customers in person, over the phone, and via email.
• Good organizational and time‑management skills.
• Good problem‑solving skills.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to utilize Microsoft Office Suite programs and other software to produce status reports and other documents.

Benefits

• Medical, dental, and vision coverage beginning the 1st of the month following start date.
• 401(k) with a company match.
• Standard 10 days PTO.
• Eligibility for bonus plan.
• 7 paid holidays.
• Eligibility for overtime pay if applicable.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, short & long‑term disability, tuition assistance program, commuter benefits, vacation, and more.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

Website: www.yusen-logistics.com