Customs Entry Specialist

Full‑time, on‑site, hourly position. Req #3360.

About the role

We are seeking a detail‑oriented Customer Service Specialist. This role is responsible for assisting clients with entry‑related inquiries, processing import documentation, and ensuring compliance with U.S. Customs and Border Protection regulations while delivering timely and accurate service. The position is based at our Laredo, TX office and works Monday – Friday during standard business hours.

Responsibilities

• Serve as the primary point of contact for clients regarding U.S. Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries.
• Prepare, review, and process import documentation in accordance with CBP regulations, internal SOPs, and client‑specific requirements.
• Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary.
• Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays.
• Maintain accurate, well‑organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements.
• Provide timely and professional shipment updates, status reports, and issue notifications to clients.
• Demonstrate self‑reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues.
• Identify potential entry discrepancies or compliance risks and promptly escalate to senior team members or compliance when appropriate.
• Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders.
• Support continuous improvement by following established processes, identifying gaps, and suggesting efficiencies when applicable.

Basic qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office Suite/Google Suite.
• 1–2 years of U.S. Customs brokerage, import operations, or trade compliance experience, including working knowledge of tariff classification, duty programs, and CBP entry processes.
• Strong organizational and interpersonal skills with a proven ability to multitask and deliver exceptional customer service.
• Ability to work independently, make rapid and accurate decisions in high‑stress situations, and escalate complex issues appropriately.
• Bilingual: English and Spanish with full professional proficiency in both written and verbal communication.

Preferred qualifications

• Bachelor’s degree in International Business, Logistics, Supply Chain Management, Customs, or a related field.
• Certified Customs Specialist (CCS) or equivalent customs training preferred.

Benefits & compensation

U.S. employees working more than 30 hours per week at Uber Freight are eligible for a company‑sponsored health plan, dental and vision benefits, 401(k) match, financial and mental‑wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance, and more. Employees may also be eligible for performance or sales incentive bonuses, participation in Uber Freight equity awards, and other compensation depending on the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together technology, people, and transportation capacity, using real‑time data from millions of shipments to guide smarter decisions. This helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17 B in freight. Learn more at www.uberfreight.com.