Customs Compliance Specialist - Client Onsite

About the Role

This position is responsible for assisting with compliance projects for major clients. Reporting to the Manager, Compliance and Consulting or their designee and dotted line reporting to the Client's Customs Manager, this individual will provide logistical support and oversight over service providers for the customer.

Responsibilities

• Ensure timely follow up with client's contacts to obtain necessary documentation.
• Manage an Online Shipping System (OSS) to ensure client shipments are exported in compliance with all laws and regulations.
• Interact regularly with client's brokers and compliance service providers, and vendors.
• Participate in meetings and work together as a team to complete projects.
• Create reports, assist in drafting compliance processes, and work instructions.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast-paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Qualifications

• Bachelor's Degree in Business or International Business or similar discipline.
• Bilingual (Spanish/English) preferred (for southern border only).
• U.S. Customs Broker License or CCS (Certified Customs Specialist) preferred.
• Minimum 1 year of customer service experience preferred.
• Knowledge of HTS classification Principles and determining ECCN export classification codes is an asset.
• Intermediate typing skills.
• MS Office experience including Excel, Word, PowerPoint, and Access.
• Excellent problem solving and decision-making skills.
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Benefits

• Competitive salary, benefits package, and matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.