Customs Brokerage Specialist

About the role

Provide impeccable customer service in a small-office environment, supporting the Administration and Customs Trade process to facilitate entry processing, pre-arrival, and post-arrival exception resolution.

Responsibilities

• Prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients to ensure compliance with all applicable laws and regulations.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer service requirements.
• Resolve banking and letter of credit problems, advise customers on payment terms, and obtain payment on delinquent accounts.
• Resolve billing issues and coordinate post-entry activities on the customer’s behalf.
• Complete accurate data input or corrections into computer files and perform root cause analysis as directed.
• Manage the entry verification process and access clients' external systems as necessary.
• Correspond with business partners via written, phone, or email communications.
• Produce operational trend reports and keep business partners informed of exception processes.
• Receive and respond to pre-alerts per customer Standard Operating Procedures (SOP).
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff, departments, and management at all levels.
• Support Account Administrators with account management activities, including exception logs and special spreadsheets.
• Perform entry reconciliation as needed.
• Develop and maintain strong relationships with customer front-line personnel.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 12 months of brokerage, transportation, or customer service experience.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).

Skills

• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Problem-solving abilities.
• Ability to handle high-volume and time-sensitive work.
• Ability to work independently with minimal supervision.
• Detail-oriented.
• Knowledge of HTS classification and the harmonized tariff system.
• Knowledge of U.S. Customs regulations and other federal requirements.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.
• Paid training provided.

Pay

Starting pay range: $25.37 – $35.51 USD hourly. Actual starting pay determined by experience, market level, and other job-related factors permitted by law.