Customs Brokerage Specialist

About the role

Amazon's Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries.

Key job responsibilities

• Oversee dynamic shipment holds and examination resolution
• Collaborate with other service providers to solve shipment issues
• Collaborate with origin and destination logistics teams
• 1st Tier support for Customer Service queries
• Standalone product classification coordination
• General Global compliance support
• Auditing compliance related data submissions for completeness
• Handle general recurring Customs Brokerage operational regulatory requirements
• Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests
• Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
• Handles 1st level escalations from the team/sales
• Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
• Handle exams/inspections/holds and communicate this both internally and externally
• Achieve and maintain High Compliance and OTP scores
• Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
• Build and maintain SOPs for new and changes to regulatory requirements
• Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination

A day in the life

You will start each day reviewing your entry queue, prioritizing shipments based on clearance timelines. You will work through entry filings—verifying commercial invoices, packing lists, and bills of lading against filing requirements. When questions arise on classification or valuation, you will consult internal reference guides and escalate to your Operations Lead. Throughout the day, you will communicate with logistics and fulfillment partners to resolve documentation gaps, ensuring shipments clear without unnecessary delays.

About the team

Amazon's Customs Brokerage Operations team ensures compliant, efficient clearance of international imports across the U.S. We combine regulatory expertise with technology and process excellence to operate at scale. Our team values collaboration, continuous learning, and a commitment to accuracy—and we invest in developing our people through structured training, mentorship, and growth opportunities within the broader trade compliance organization.

Basic qualifications

• Bachelor's degree or equivalent
• Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred qualifications

• Experience in Logistics/freight forwarding/Supply Chain industry as a Broker/Customs agent

Pay

• USA: $26.29 - $41.77 USD hourly
• USA, TN, Nashville: $23.65 - $37.59 USD hourly