Customs Brokerage Specialist, ACT Destination Operations

About the role

The Amazon Customs & Trade (ACT) team plays a critical role in delivering end-to-end customs brokerage services that keep global supply chains moving efficiently and compliantly. We are seeking a detail-oriented and customer-obsessed Customs Brokerage Specialist to join our team.

Responsibilities

• Verify completeness and accuracy of customer onboarding documentation and commercial records
• Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
• Perform accurate data entry for entry filing, tariff classifications, and inspection records
• Maintain shipment clearance status and manage issue escalation with freight forwarders and logistics partners
• Generate and track delivery forms, ensuring all compliance requirements are met
• Meet daily and weekly KPI targets for entry submission accuracy and timeliness
• Support Customer Service escalations related to cross-border shipments
• Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end

Qualifications

• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis
• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments

Benefits

Amazon offers a competitive benefits package including health insurance, retirement savings plans, and paid time off.

Pay

Salary range for this role is $50,000 - $75,000 annually, commensurate with experience.

Schedule

This role requires a flexible schedule to accommodate the needs of the business.