Customs Brokerage Agent

Job Description

Major Duties and Responsibilities

• Receive documents.
• Prepare customs entries in Customsware or other customs software.
• Understand the elements of the Import & export customs SOP.
• Ensure accurate and timely data entry into operating systems.
• Ensure timely customs clearance of shipments.
• Monitor customs clearances and communicate with Customers.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker.
• Functions performed primarily while seated at desk.

Customer Service

• Exceeds customer expectations by anticipating, understanding and meeting needs.
• Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Builts rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution

• Consistently completes quality work that matches job expectations.
• Is committed to operational excellence and continuous improvement for own job function and across the network.
• All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

• Consistently meets deadlines.
• Is punctual and can be relied on for planning purposes.
• Is organized, manages own time effectively and can prioritize.

Collaboration

• Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
• Works in harmony with superiors and fellow workers without incident or delay.

Communication

• Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Provides relevant and timely information to co-workers, customers and service providers.
• Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

• Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

• Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
• Completes required training in a timely manner with minimal reminders.
• Pursues professional development goals for self, including participating in a development plan as appropriate.

Timely and Accurate Shipment Processing

• Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Follows customer's standard operating procedures and proactively notifies customers of any issues.
• Consistently meets KPI standards, as per company's procedures.

Timely and Accurate Data Entry

• Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
• Maintains data integrity by monitoring exception reports and resolving issues promptly.

Timely and Accurate Billing and Accounting

• Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
• Properly provisions service provider charges to avoid reserves.
• Follows proper credit approval processes in order to minimize risk and protect the company.

Qualifications

• Global logistics industry knowledge.
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager.

Additional Information

• Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.
• Base Pay Range $19.00 - $25.00 per hour, based on experience.

Additional Information

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.