Customs and Logistics Specialist II

Description

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for a Customer Service Representative to join our team at our Sidney Plant in Sidney, OH.

What you will do

• Cook up inbound and outbound logistics operations, including transportation and warehousing, to ensure a steady supply of products and goods.
• Optimize inventory management by overseeing the efficient transportation of raw materials, component parts, and finished goods through activities such as sourcing, receiving, procurement, and dispatching.
• Ensure strict compliance with U.S. and foreign government laws and regulations, completing all required foreign trade documentation.
• Manage international distribution transactions efficiently, ensuring accuracy in paperwork and financial processes.
• Act as a liaison between clients and customs officials, negotiating and resolving import/export and transshipment issues in a time-sensitive environment to maintain quality standards.
• Master customer systems and portals, sharing required data across departments while gathering essential customer insights for surveys and regulatory reporting.
• Collaborate closely with scheduling, manufacturing, and engineering teams to proactively resolve potential supply chain interruptions.
• Lead problem-solving initiatives to address customer delivery issues with efficiency and professionalism.
• Expedite shipments and track deliveries, ensuring consistent 100% on-time fulfilment.
• Monitor and manage EDI data, set up scheduled customer orders and forecasts to align with demand.
• Communicate proactively about potential missed shipments, providing updates to managers and customers when necessary.
• Manage weekly release requirements, ensuring suppliers receive timely procurement details via email or EDI.
• Other responsibilities as assigned by the Supply Chain Manager to support business goals.

What you will gain as a part of the Auria Team

• An opportunity to enroll in full medical, dental and vision plan.
• As well as voluntary benefits.
• Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options.
• Parental Leave and Adoption and Surrogacy Benefits for salaried employees.
• Tuition Reimbursement available for eligible employees to continue education.
• Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%.
• Salary Continuation & Long Term Disability (LTD)

What you will bring

• An Associate’s degree in Business Administration or a related discipline or equivalent experience.
• Limited travel (including overnight travel) may be necessary.
• Proficient in Microsoft Office (Word, Excel, Powerpoint, and Outlook).
• Strong interpersonal skills, including verbal and written communications, with the ability to engage effectively with stakeholders at all levels.
• Self-directed, highly organized, and detail-oriented with a proactive approach to problem-solving.
• Strong working knowledge of MRP systems and EDI with customers and suppliers; experience with QAD, Plex, or SAP is a plus.
• A minimum of 2 years of customer service experience (automotive industry preferred).
• Experience in logistics, customs regulations, and international trade.

Knowledge, Skills, and Ability

• Proficient in Microsoft Office (Word, Excel, Powerpoint, and Outlook).
• Strong interpersonal skills, including verbal and written communications, with the ability to engage effectively with stakeholders at all levels.
• Self-directed, highly organized, and detail-oriented with a proactive approach to problem-solving.
• Strong working knowledge of MRP systems and EDI with customers and suppliers; experience with QAD, Plex, or SAP is a plus.

Minimum Qualifications

• A minimum of 2 years of customer service experience (automotive industry preferred).
• Experience in logistics, customs regulations, and international trade.