Customization Operations Manager

Brief Description

PING, Inc. is seeking a Customization Operations Manager to oversee the full customization life cycle from order intake to final manufacturing execution. The role involves defining and documenting process ownership, developing common language and business process structure, aligning customization demand with manufacturing capabilities, facilitating capacity planning, identifying bottlenecks, leading process improvements, establishing documentation standards, reducing rework errors, troubleshooting, and training staff.

Responsibilities

• Oversight of the full Customization life cycle from order intake to final manufacturing execution
• Define and document process ownership, handoffs, and accountability across Sales, Customization Coordinators, and Process Engineering through comprehensive process flow mapping
• Develop common language and business process structure to ensure customization requests are prioritized, scheduled, and executed in alignment with manufacturing capacity
• Partner closely with Director of Manufacturing to align customization demand with onsite manufacturing capabilities and constraints
• Facilitate capacity planning for embroidery and customization operations, including workload balancing and resource utilization
• Identify operational bottlenecks and lead initiatives to improve throughput, consistency, and scalability using a digitizing software, and Ping’s integrated software
• Establish and maintain documentation standards for artwork, digitizing, approvals, specifications, and version control
• Reduce rework errors through clear process design, error proofing, and continuous improvement
• Serve as primary point of contact between Operations, Manufacturing Engineering, Soft Goods, Sales, Marketing, Supply Chain and IS/IT for all soft goods customization efforts
• Be responsible for identifying new technologies that will streamline manufacturing processes and ensure efficiency and accuracy of customized orders
• Troubleshoot technical issues and train staff as needed

Requirements

• Bachelor’s degree from a properly accredited college or university, plus a minimum five years’ in manufacturing operations, customization, product operations, or project management; OR an equivalent combination of education and experience
• Prior experience with soft goods customization is required

Qualifications

• Excellent oral and written communication, interpersonal and team skills with the proven ability to build consensus
• Demonstrated ability to effectively lead, manage and participate in cross-disciplinary business meetings and training sessions
• Strong organization, time management and recordkeeping skills
• Demonstrated ability to coordinate a very high level of activity under a variety of conditions and constraints
• Demonstrated ability to work on multiple projects simultaneously and keep up with the administrative requirements of the position
• Possess an advanced level of computer literacy in Wilcom, Corel Draw and Microsoft Office: TEAMS, Outlook, Word, Excel, PowerPoint
• Proficiency with new design, digitizing, and manufacturing software
• Familiar with PING product line, the game of golf and the golf industry

Skills

• Advanced computer literacy in Wilcom, Corel Draw and Microsoft Office: TEAMS, Outlook, Word, Excel, PowerPoint
• Proficiency with new design, digitizing, and manufacturing software

Benefits

• Competitive benefits and compensation package
• Generous employee discount
• Robust wellness program with cash incentives
• Ride Share Programs
• Flexible time off

Pay

Commensurate with experience

Schedule

N/A

Benefits

• Generous employee discount
• Ride Share Programs
• Flexible time off

Qualifications

• Bachelor’s degree from a properly accredited college or university, plus a minimum five years’ in manufacturing operations, customization, product operations, or project management; OR an equivalent combination of education and experience
• Prior experience with soft goods customization is required

Skills

• Advanced computer literacy in Wilcom, Corel Draw and Microsoft Office: TEAMS, Outlook, Word, Excel, PowerPoint
• Proficiency with new design, digitizing, and manufacturing software

Company Information

• MISSION: To be the unquestioned leader in innovation, design, service and quality while providing an enjoyable environment for employees, and relocate them to fulfill their potential.
• COMPENSATION: Competitive benefits and compensation package
• EMPLOYEE DISCOUNT: Generous employee discount
• WELLNESS PROGRAM: Robust wellness program with cash incentives
• RIDE SHARE PROGRAMS: Ride Share Programs
• FLEXIBLE TIME OFF: Flexible time off
• PRODUCT LINE: Familiar with PING product line, the game of golf and the golf industry

Company Policies

• NIKOTINE FREE COMPANY: PING is a nicotine free company. Only non-nicotine users should apply.
• NOT SPECIFIED: PING will not provide VISA sponsorship for this role. Please do not apply for this role if at any time (now if in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT, etc.).