Customer Xperience Manager

About the role

Responsible for providing technical support and assistance to clients in various IT areas including networking, collaboration, cybersecurity, data center management, and cloud services.

Responsibilities

• Provide technical support and troubleshooting for client issues related to networking, collaboration tools, and cybersecurity.
• Manage and maintain data centers and cloud environments, ensuring optimal performance and security.
• Develop and implement best practices for data center operations and cloud infrastructure.
• Collaborate with cross-functional teams to ensure seamless integration of technology solutions.
• Train and mentor junior staff members to enhance their skills and knowledge.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of relevant work experience in IT support or data center management.
• Proficiency in network administration, cloud computing, and cybersecurity.
• Strong problem-solving and customer service skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Experience with Microsoft Azure, AWS, or Google Cloud Platform.
• Knowledge of ITIL or similar IT service management frameworks.
• Hands-on experience with server management, virtualization, and automation tools.
• Excellent communication and interpersonal skills.

Skills

• Technical proficiency in networking, cybersecurity, and cloud technologies.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment with tight deadlines.
• Experience with project management tools and methodologies.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule with remote options available.
• Professional development opportunities through training and certifications.
• Employee discounts on Iron Bow products and services.
• Annual bonuses based on company and individual performance.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible work schedule with the option to work remotely.

Contact

To apply, please visit our careers page and submit your resume and cover letter.