Customer Value Creation Partner- NorthEast Region

About the Role

Join a company recognized as a Best Place to Work, where innovation, culture, and purpose converge to make a meaningful difference in healthcare. FinThrive is leading the transformation of healthcare revenue cycle management with cutting‑edge, cloud‑based solutions that span the front, middle, and back of the revenue cycle. As a KLAS‑ranked industry leader and strategic partner to HFMA, we help providers assess technology adoption and plan future investments. In this role you’ll have the team, tools, recognition, and collaboration needed to build a pipeline, win deals, and help clients thrive.

Responsibilities

• Own and expand revenue within a defined set of existing health‑system clients.
• Develop and execute detailed territory and account plans aligned to client goals, focusing on cross‑sell and upsell opportunities.
• Lead consultative discovery processes to understand each prospect’s unique challenges and align FinThrive solutions accordingly.
• Maintain C‑suite and VP‑level relationships across client departments.
• Conduct proactive quarterly business reviews and strategic planning sessions to ensure client success and identify new value opportunities.
• Collaborate with Customer Success, Solution Strategy, and Product teams to develop tailored solution recommendations and account strategies.
• Maintain an active, healthy sales pipeline and accurately forecast in Salesforce.
• Deliver compelling presentations and proposals emphasizing ROI, value realization, and strategic alignment.
• Represent FinThrive at healthcare industry events and association meetings to deepen client relationships and develop new opportunities.

Requirements

• 5+ years of healthcare RCM technology sales experience with a proven record of exceeding annual booking quota attainment.
• Success selling to large health systems and navigating complex multi‑stakeholder sales cycles.
• Ability to think strategically while executing tactically to grow revenue within assigned accounts.
• Experience selling six‑ and seven‑figure technology deals in healthcare revenue cycle management.
• Excellent planning, relationship management, negotiation, and presentation skills.
• Proven ability to lead customer sales meetings and ROI discussions with hospital leadership.
• High accountability and entrepreneurial spirit.
• Proficiency with CRM and other modern sales tools.
• Willingness to travel up to 50% or more as needed.

Preferred Qualifications

• Bachelor’s degree (MBA a plus).
• Knowledge of Epic, Meditech, and Cerner EHR ecosystems.
• HFMA or NAHAM membership or certification.
• Proficiency with Salesforce (SFDC), Gong, and Seismic.

Location

• Preferred to be located in: CT, DE, ME, MA, NH, NJ, NY, PA, RI, VT.
• Preferred experience working in the NY market.

About FinThrive

FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management, visit finthrive.com/why-finthrive. The company is known for an award‑winning culture of customer‑centricity and reliability, with recognitions highlighted at finthrive.com/careers#culture.

Core Values and Expectations

• Demonstrate integrity and ethics in day‑to‑day tasks and decision‑making.
• Live FinThrive’s core values: Customer‑Centric, Agile, Reliable, and Engaged.
• Operate effectively within the FinThrive environment and work‑group.
• Maintain a focus on self‑development and seek continuous feedback and learning opportunities.
• Support FinThrive’s compliance program, adhering to HIPAA, FCRA, GLBA, and related policies, including confidentiality obligations.