Customer Travel Specialist II - Corporate (Las Vegas)

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission is to “Create the Extraordinary.” Our vision is to “Create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars.”

Responsibilities

• Book customers through GDS and hotel systems via various inbound channels.
• Demonstrate knowledge of fare construction principles, exchange procedures, and airline policies.
• Quote fare and fare rules to customers and process tickets, exchanges, refunds, MCO, and partials.
• Monitor queues and follow up on pending requests while processing multiple reservation requests simultaneously.
• Utilize all preferred vendors when making travel arrangements and comply with contractual rules and guidelines.
• Have a broad understanding of NDC Content and its impact on bookings and invoicing.
• Serve as a liaison with our third-party bundling/package solution.
• Research anomalies in accounting using GDS, Trams, Grasp, Snowstorm Dashboard, Decision Source, and other proprietary reporting software (knowledge can be learned on the job).
• Provide backup for new user registration approvals for employee travel self-registration.
• Stay knowledgeable and up-to-date on trends within the overall travel industry.
• Politely provide consistent, timely, and accurate information, and find answers when unsure.
• Ensure proper alignment with all internal teams through proactive communication strategies.
• Update profiles in Sabre using native commands.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.

Requirements

• Must be 21 years of age or older.
• Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel, or leisure sales area.
• Sales experience or demonstrated ability to convert calls to bookings and upsell customers to higher-yielding products and services.
• GDS (Sabre preferred) or Airline software certifications strongly preferred.
• High School Diploma required; some college preferred.

Additional Requirements

• Ability to think independently in making decisions and effectively manage time while performing multiple tasks simultaneously.
• Previous experience with hotel/casino management systems, GDS, phone systems, and Microsoft Office preferred.
• Excellent interpersonal, team-building, and problem-solving skills.
• Strong customer service skills and a well-groomed professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations, recognizing standards required by a regulated business.
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent oral and written communication skills.
• Ability to listen and respond to visual and aural cues.