Customer Service Manager II - Las Vegas, NV
About Canteen
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.
Job Summary
The Customer Account Specialist serves as the primary point of contact for assigned customer accounts, ensuring a seamless customer experience through proactive communication, issue resolution, and account support. This role partners closely with internal teams across Sales, Operations, Service, and Finance to ensure customer needs are met while supporting account retention and long-term growth.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Build and maintain positive customer relationships through proactive communication and responsive service.
- Address customer inquiries, concerns, and requests in a timely and professional manner.
- Support customer retention by delivering a high-quality service experience.
- Manage account maintenance activities, including customer records, account updates, and documentation.
- Cook up to date with account updates and ensure accurate and timely follow-up on customer needs.
- Maintain accurate customer information within CRM and business systems.
- Aid customers with product inquiries, order status updates, and service requests.
- Monitor account activity and ensure accurate and timely follow-up on customer needs.
- Support invoice, statement, payment, and back-order communications.
- Assist with reporting, documentation, and special projects as assigned.
- Proactively identify and resolve customer issues to ensure satisfaction.
- Partner with internal teams to address service challenges and improve response times.
- Recommend solutions that align with customer needs and company capabilities.
- Support continuous improvement efforts focused on enhancing the customer experience.
Preferred Qualifications
- Associate's or Bachelor's degree preferred; equivalent experience considered.
- Two or more years of experience in customer service, account management, customer success, hospitality, foodservice, beverage, or a related industry.
- Strong customer relationship management and communication skills.
- Experience using CRM, ERP, or order management systems preferred.
- Excellent organizational and time-management abilities.
- Strong attention to detail and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Benefits
- Full-time and part-time positions offer:
- Retirement Plan,
- Associate Shopping Program,
- Health and Wellness Programs,
- Discount Marketplace,
- Identity Theft Protection,
- Pet Insurance,
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
About Compass Group
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer
This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Application Information
Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.
Contact
For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf