Customer Training & Webinar Coordinator

***Only qualified Customer Training & Webinar Coordinator candidates located within O'Fallon MO to be considered for this role. *** Required Skills, Experience, & Abilities Confident and engaging presenter with the ability to facilitate learning experiences for small and large audiences. Experience in learning and development, customer education, training delivery, or event planning. Strong communication, organizational, analytical, and problem-solving skills, with exceptional attention to detail. Ability to manage multiple priorities and deliver tasks effectively. Customer-centric approach with the ability to build relationships and collaborate across teams. Proactive, resourceful, and comfortable taking ownership and moving work forward independently. Confident and engaging presenter Organized and able to deliver multiple tasks Experience in learning development/training Foundational-Level for day-to-day tasks / Intermediate presentation skills. Job Overview The team is seeking an Customer Training & Webinar Coordinator to support and advance customer learning across North America. The ideal candidate is customer-focused, intellectually curious, proactive, and comfortable working in a dynamic, cross-functional environment. This individual contributor will coordinate and deliver learning experiences that help customers effectively adopt products and services and maximize their value. The role requires a confident and engaging presenter who can facilitate training sessions, host learning experiences for small and large audiences, and communicate with customers of varying levels of technical expertise. The Analyst will deliver foundational product training, guide customers through learning pathways, and help build confidence in product adoption and usage. The position also supports day-to-day Academy operations, coordinates customer learning initiatives, collaborates with internal teams to understand customer needs, and maintains accurate, accessible, engaging, and up-to-date learning resources aligned with current product capabilities. Responsibilities Execute customer learning programs to deliver engaging and effective learning experiences. Deliver foundational product training through platforms such as Adobe Connect, Zoom, and Microsoft Teams. Guide customers through learning pathways and help them build confidence in adopting and using products and services. Support day-to-day Academy operations by monitoring the team mailbox, creating and managing user access, responding to customer and internal requests, and resolving learning-related questions and issues in a timely manner. Coordinate learning initiatives and customer readiness activities, including training logistics, customer onboarding, communications, and other activities that support successful learning experiences. Partner cross-functionally to understand customer needs, align learning strategies, and deliver value-added content. Maintain and enhance learning content and resources, ensuring training materials, documentation, and customer-facing information remain accurate, accessible, engaging, and aligned with current product capabilities.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** About Rose Founded in 1993Office Locations Across the U.S.150+ Clients: Corporations and Government AgenciesEmployee Oriented CompanyChallenging Assignments Across the U.S.Continuous Professional Development EMPLOYEE COMMENTS We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.