Customer Training Specialist | Housing

Key Responsibilities

• Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
• Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
• Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
• Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Requirements

• 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
• Willingness to travel as needed to conduct in-person training sessions with clients
• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
• Experience creating educational content, including videos, tutorials, and documentation preferred
• Proven ability to build rapport with customers and establish trusted advisor relationships
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
• Willing to work in person with your team 4-5 days per week