Customer Training Specialist | Housing

About EliseAI

We're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About The Role

EliseAI is looking for a Customer Training Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies.

Key Responsibilities

• Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
• Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
• Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
• Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Requirements

• 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
• Willingness to travel as needed to conduct in-person training sessions with clients
• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
• Experience creating educational content, including videos, tutorials, and documentation preferred
• Proven ability to build rapport with customers and establish trusted advisor relationships
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
• Willing to work in person with your team 4-5 days per week