Customer Training Specialist - Bellevue

What will you be doing?

As a key member of our product implementation and adoption teams, you will:

• Deliver engaging and effective training to Zenoti customers across various formats—live sessions, online webinars, and remote training.
• Create e-learning content using tools such as Camtasia, Articulate Storyline, Adobe Captivate, and other industry-standard authoring platforms.
• Create standardized instructional materials and training curricula with clear learning objectives and measurable outcomes.
• Collaborate with customers to assess training needs and build tailored training plans, including schedules, content, and feedback mechanisms.
• Support product implementation remotely or onsite, ensuring smooth onboarding and adoption.
• Stay up to date with Zenoti’s product features, business workflows, and market trends to ensure training content remains relevant and impactful.
• Analyze customer usage data, support tickets, and feedback to continuously improve training effectiveness.
• Contribute to the overall training strategy by defining and tracking key performance indicators and outcomes.
• Drive product adoption and customer satisfaction through high-quality training delivery and content creation.

What skills do you need?

• Proven experience in developing and delivering customer training for SaaS or enterprise-level applications.
• Strong instructional design background or understanding of adult learning principles.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to work with global clients.
• Analytical thinking and problem-solving skills.
• Ability to manage customer expectations and work in a fast-paced, dynamic environment.
• Experience with SaaS platforms and enterprise software.
• Proficiency in MS Office tools.
• Bachelor’s degree in computer science, Instructional Design, Education, or a related field.
• 5+ years of experience in a customer-facing training or instructional design role.
• Fluency in European or Southeast Asian languages is a plus.
• Willingness to travel up to 25%.
• Proficiency in e-learning authoring tools such as Camtasia Studio, Articulate Storyline, Adobe Captivate, and familiarity with learning management systems (LMS).

Pay Range

Zenoti Pay Range: $100,000 USD - $120,000 USD

Benefits

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.