Customer Training Specialist
Job Summary
JobTread is seeking dedicated individuals to join our growing Learning & Development Team as a Customer Training Specialist. Within this role, you will actively contribute to the strategic development of JobTread's customer journey, with a focus on maximizing engagement, increasing retention, and equipping customers with the tools and support needed to build and sustain successful businesses. This position is responsible for customer-facing training, particularly the delivery of live and recorded training sessions, and engaging directly with customers to ensure they understand and can effectively use JobTread.
Responsibilities
- Deliver training through various methods (e.g., live sessions, video tutorials, and interactive workshops) to accommodate different learning styles.
- Conduct daily introductory training sessions tailored to construction contractors in a variety of industries.
- Host weekly virtual customer roundtable discussions to promote peer-to-peer learning.
- Lead in-person training sessions through customer workshops and events.
- Produce instructional videos for an online repository of resources.
- Maintain the help desk knowledge base, ensuring content remains current and accurate.
- Host customer training webinars for our users to learn from one another.
- Actively participate in the JobTread user Facebook group, providing training-related support.
- Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
- Aid in developing educational resources and communications for new feature releases, ensuring users are well-equipped to adopt and use new tools effectively.
- Occasionally travel to trade shows to conduct on-site training, assist with sales, and provide on-demand support at the JobTread booth.
Ideal Candidate Traits
- Strong on-camera presence with confidence and personality
- Background in teaching or training with a focus on engaging delivery
- Ability to respond dynamically to customer needs, including occasional after-hours sessions
- Familiarity with the construction industry is a plus
- Bachelor's Degree or equivalent experience preferred
- 1-2+ years of education and training experience at a SaaS or software company preferred
- Experience with productivity tools like Salesforce, Slack, etc. also a plus
- Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
- Strong attention to detail, positive attitude, and a clear communicator
- Thrives in a dynamic, collaborative environment with a passion for achieving results
- Organized, thorough, efficient, and completes tasks appropriately in a timely manner
- Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
Perks
- Join a small, growing team as an early team member.
- Upward career mobility at a high-growth startup.
- Make an impact and advance your career development.
- Opportunity to become an innovator and solve real-world problems for construction.
- Creative and entrepreneurial working environment
- Work every day with successful, smart, and highly motivated people.
- Electronic standing/sitting desks with top of the line secondary monitors.
- Weekly Team Lunch, Happy Hours, and other team events.
- Casual dress code.
- Flexible schedule.
Benefits & Pay
- $80K-$90K/year + $10K bonus
- Dental, health, and vision insurance
- Paid training
- 401k plan + matching
- Vacation and other Paid Time Off
- Free access to an onsite workout facility
About JobTread
JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.