Customer Team Leader (District Sales Manager), Cardiovascular Disease - Kansas City District
About the role
The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative. This is a field-based sales management position that is responsible for the Kansas City district, which includes covering the following areas: Kansas City, Missouri; Springfield, Missouri; Des Moines, Iowa; Overland Park, Kansas; Topeka, Kansas.
Responsibilities
- Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
- Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
- Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
- Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
- Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.
Requirements
- Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
- Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence.
- Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
- Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
- Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
- Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
- Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
- Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements.
- Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.
- Track record of leading successful product launch teams in competitive markets.
- Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.
Qualifications and Attributes
- Bachelor's degree (BA/BS) degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
- Valid driver’s license.
Skills
- Account Management
- Account Planning
- Adaptability
- Analytical Problem Solving
- Business Data Analytics
- Business Intelligence (BI)
- Cardiovascular Pharmacology
- Customer Engagement
- Decision Making
- Electronic Health Records (EHR)
- Electronic Medical Records Management
- Healthcare Sales
- Lead Generation
- Managed Care
- Management Process
- Market Analysis
- Medical Devices
- People Leadership
- Pharmaceutical Sales
- Preauthorization
- Product Knowledge
- Resource Allocation
- Sales Forecasting
- Sales Performance Coaching
Benefits
The salary range for this role is $173,200.00 - $272,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
Pay
The salary range for this role is $173,200.00 - $272,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
Schedule
Flexible work arrangements are available, including remote shift 1st - Day.