Customer Systems Architect
About the role
Serve as the critical interface between enterprise/hyperscale clients and internal product development engines. Lead deep-dive technical discovery and capture complex customer requirements. Translate customer requirements into standardized design boundaries and technically rigorous proposals. Proactively guide customers toward pre-engineered platform configurations to ensure scalability. Evaluate engineering risks, cost impacts, and regulatory footprints for custom features. Translate validated customer site requirements into rigorous design inputs for engineering teams. Support product validation, factory acceptance testing, and initial site commissioning phases. Document recurring customer customizations and emerging technical trends to influence product roadmap.
What You'll Need
- 8+ years in a high-touch, technically demanding, customer-facing engineering role.
- Proven experience negotiating complex engineering trade-offs with hyperscale or Tier III/IV colocation providers.
- Demonstrated history of converting customer site-specific designs into manufactured industrial products.
- Holistic understanding of MV/LV power systems, automatic transfer switches, cooling loops, and integrated fire suppression.
- Familiarity with SCADA, BMS, EMS system integrations and communication protocols (Modbus, BACnet, SNMP).
- Proficiency in navigating and reviewing CAD/BIM software like Revit, AutoCAD, or SolidWorks.
- Bachelor's degree in Electrical, Mechanical, Systems Engineering, or a related technical field.
What's On Offer
- Opportunity to work on rapidly scaling the deployment of modular data centers.
- Critical, highly visible customer-facing role.
- Contribute to the long-term product development roadmap and innovation.
- Competitive base salary of $102,000 - $135,000, plus comprehensive benefits.