Customer Svcs Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc as headings; can fold minor metadata into short

or drop it. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must not include sections with filler like "commensurate with experience". Pay and Schedule only if posting actually states them. Pay: Salary Range: $20.68 - $25.85 / hourly. So we have pay info. Schedule: Work Shift/Work Hours: Day Shift, Days of Work: Monday - Saturday, Telework Eligible: No, Full/Part Time: Part-Time, expected approx 12 hours per week. So schedule info exists. Benefits: there is a Benefits section with details. So include Benefits. About the role: we have description: "The work you'll do is more than just a job..." and "Explore Minnesota is seeking a part-time customer service specialist to support stocking and visitor services..." Also "Job Summary This is a part-time position expected to work approximately 12 hours per week Industry support and responsive customer service Brochure and marketing material management". Could treat as About the role. Responsibilities: list duties: stocking brochure racks, maintaining informational materials, interacting with visitors, providing guidance, contacting suppliers to schedule/expedite deliveries, resolve shortages, etc. Also providing prompt accurate info in person, phone, email. Also maybe other duties. Requirements: Minimum Qualifications list. Qualifications: Preferred Qualifications list. Skills: maybe combine some skill statements? Could include skills like customer service practices, communication, digital navigation tools, MS Suite, organizational skills, attention to detail, ability to lift, etc. But we need to avoid duplication. We'll decide sections: About the role (overview), Responsibilities (duties), Requirements (minimum qualifications), Qualifications (preferred qualifications), Skills (maybe derived from both?), Benefits, Pay, Schedule. Ensure we don't create empty sections. We must not repeat job title as heading. So no

Customer Svcs Specialist. We must not put Job ID etc as headings; we can include a short

with location etc maybe but not required. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we could include a

with location, telework, etc. But we might drop it to keep concise. However we need to preserve ALL substantive information. Location is substantive: Winona, also Work Area: La Crescent, MN/Dresbach Welcome Center. So we need to keep location info. Could put in a

under About the role or separate metadata paragraph. Probably better to include a short

after opening: e.g.,

Location: Winona, MN (Dresbach Welcome Center). Part‑time, day shift, Monday‑Saturday, ~12 hrs/week, no telework.

That captures location, shift, etc. Then we can still have Schedule section for more detail? Might duplicate. Better to keep schedule details in Schedule section, and location in a short paragraph. We must not include application instructions (How To Apply, Contact etc). So remove those. We must not include EEO boilerplate, etc. We must not include "About Explore Minnesota" maybe could be part of About the role? It's about agency. Could include as part of About the role? But we already have About the role for the job. The "About Explore Minnesota" is agency description; could be considered part of About the role? Might be okay to include as a separate section? Not listed as allowed headings; only those specific headings. So we should incorporate that info into About the role or maybe drop if not directly about role. The instruction: "Prefer a few substantive sections over many thin ones." So we can incorporate agency description into About the role. Now craft HTML. We need

for each section. Let's outline:

Location: Winona, MN (Dresbach Welcome Center). Part‑time, day shift, Monday‑Saturday, ~12 hours/week, no telework.

About the role

Explore Minnesota is seeking a part‑time customer service specialist to support stocking and visitor services at the Dresbach Welcome Center. The role ensures travelers and local communities have access to accurate, timely, and relevant travel information by maintaining brochure racks and informational materials. In a limited capacity, the specialist interacts with visitors, offering guidance on Minnesota’s destinations and travel experiences, and helps create a welcoming environment for diverse audiences while supporting the agency’s mission to grow Minnesota’s economy through tourism, talent attraction, and economic development marketing.

Responsibilities

• Maintain and stock brochure racks and informational materials at the welcome center.
• Contact suppliers to schedule or expedite deliveries and resolve shortages, missed or late deliveries.
• Provide prompt and accurate information to customers in person, on the phone, and via email or other written/electronic correspondence.
• Assist visitors with guidance on Minnesota destinations, attractions, and travel experiences.
• Perform light administrative tasks related to inventory management and customer service.

Requirements (Minimum Qualifications)

• Customer service practices and principles sufficient to identify each customer’s needs and meet quality standards for services that result in customer satisfaction.
• Ability to contact suppliers to schedule or expedite deliveries and resolve shortages, missed or late deliveries, and other concerns.
• Experience stocking, organizing, or managing printed materials or inventory.
• Effective communication, listening, and eliciting information with tact and diplomacy.
• Provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• Basic familiarity with digital navigation tools (e.g., map websites or apps).
• Knowledge of Microsoft Suite (specifically Word, Excel, Teams, Outlook).

Qualifications (Preferred)

• Experience working in tourism, hospitality, visitor services, outdoor recreation, or related fields.
• Knowledge of Minnesota travel regions, attractions, and geography.
• Experience providing customer service in a public, retail, hospitality, volunteer, or similar setting.
• Experience working with diverse cultural or international populations.
• Strong organizational skills and attention to detail.
• Ability to identify minor workflow or service improvements within established guidelines.

Skills

• Customer service and communication (tact, diplomacy, active listening).
• Inventory management and stocking of printed materials.
• Supplier coordination and delivery follow‑up.
• Digital navigation tools (map websites/apps).
• Microsoft Office Suite (Word, Excel, Teams, Outlook).
• Organizational abilities and attention to detail.
• Physical ability to lift and move heavy materials using safe lifting techniques.
• Ability to maintain a stationary position for extended periods.

Benefits

• Paid vacation and sick leave.
• 12 paid holidays each year.
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan providing income after at least three years of service.
• Employer‑paid life insurance.
• Resources supporting physical, emotional, social, and financial well‑being.
• Training, classes, and professional development opportunities.
• Eligibility for Federal Public Service Loan Forgiveness Program (where applicable).
• Employee Assistance Program (EAP) for work/life support.
• Daily living/convenience services (chore services, home repair, trip planning, child/elder care) – eligibility varies by employment type, agency, funding, union, location, and length of service.

Pay

Salary range: $20.68 – $25.85 per hour.

Schedule

• Part‑time, approximately 12 hours per week.
• Day shift.
• Days of work: Monday through Saturday.
• No telework eligibility.

We must ensure no boilerplate like "EEO", "Equal Opportunity", etc. We removed those. Check that we didn't repeat job title as heading. Good. Check that we didn't include Job ID etc as headings. We have location paragraph only. Check that we didn't invent or summarize away detail. We preserved all substantive info: responsibilities, minimum qualifications, preferred qualifications, skills (derived), benefits, pay, schedule. Some details like "Ability to lift and move heavy materials across the building using safe lifting techniques." included in Skills. "Ability to maintain a stationary position for long periods of time" included. "Ability to communicate effectively with customers/stakeholders" covered under communication. We also included "Physical Requirements" as skills. We didn't include "Additional Requirements" like reference checks, background check, etc. Those are substantive but maybe considered procedural; but instruction says preserve ALL substantive information. Should we include them? They are part of the posting: "Additional Requirements Resumes of all applicants... Employee reference checks... Criminal Background Check... Driver's license record check... Must be legally authorized to work...". This is substantive. Should we include a section? Not among allowed headings, but we could fold into Requirements or maybe a separate

under Requirements? The allowed headings are limited; we cannot create new headings like "Additional Requirements". So we need to incorporate that info into existing sections, perhaps under Requirements or a

after Requirements. Since we cannot add new heading, we can add a paragraph under Requirements (or after) describing those additional requirements. Let's add a

after the Minimum Qualifications list: "Additional requirements include successful completion of employee reference checks, a criminal background check (conviction not an automatic bar), and, if applicable, a driver’s license record check for state‑vehicle operation. Applicants must be legally authorized to work in the country without sponsorship for an employment visa." Similarly, we might include "Designated in Connect 700 Program for Applicants with Disabilities: No" maybe not needed. We also need to include "Classified Status: Classified", "Bargaining Unit/Union: 206 - Clerical/AFSCME", "FLSA Status: Nonexempt". Those are substantive but minor metadata. Could fold into a short paragraph under About the role or a separate

. Since we already have location paragraph, we could add another paragraph for employment details. But we must avoid too many thin sections. We can add a

after location paragraph: "Position is classified, nonexempt, represented by AFSCME Local 206 (Clerical)." That captures. We must not include "Who May Apply: Open to all qualified job seekers" etc. That's generic. We must not include "Date Posted", "Closing Date". Those are metadata but could be considered minor; we could drop them as per instruction to fold minor metadata into short

or drop it. We could include a short paragraph with posting dates if desired, but not required. The instruction says "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short

for metadata like posting dates, job id, etc. But we already have location paragraph; we could add another

for metadata. However we must avoid too many paragraphs