Customer Specialist
Trane Technologies · Pine Brook, NJ · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role? The posting includes mission statement, description. We need headings: for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove "Learn about our benefits designed for you to Thrive at work and at home." maybe part of benefits.
We need to include Pay section because posting has Annual Base Salary Range Or Hourly Base Pay Range $50,800.00 - $102,690.00, Compensation Type Exception Hourly, Incentive Eligible Yes, Sales Commission Eligible No. So we can include Pay.
Schedule: posting says "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. You will be expected to work onsite at minimum 4 days a week. You may be expected to work more than 4 days a week on site if it is determined that additional coverage will be needed for a period." So schedule info present. So include Schedule.
Benefits: posting includes "Learn about our benefits designed for you to Thrive at work and at home. We boldly go." Then later: "Thrive At Work And At Home Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support." So benefits content present. So include Benefits.
Qualifications: posting includes "Qualifications EDUCATION and/or EXPERIENCE We are looking for a customer-oriented person with a high school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships." Also "Key Competencies Proven sales and customer service skills. Must have a strong instinct to act, a strong team player and be able to maintain a high energy level even with challenging situations or customers. A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office, Word, Excel, and Outlook". So we can have Qualifications section (maybe includes education/experience and key competencies). Could also separate Skills but we can combine.
Responsibilities: posting includes a big block under "Responsibilities Customer Facing (75%)", "Operations (20%)", "Back office (5%)". Also includes "Travel", "Winning Culture", "Supervisory Responsibilities". So we need to capture responsibilities. We'll produce a
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove "Learn about our benefits designed for you to Thrive at work and at home." maybe part of benefits.
We need to include Pay section because posting has Annual Base Salary Range Or Hourly Base Pay Range $50,800.00 - $102,690.00, Compensation Type Exception Hourly, Incentive Eligible Yes, Sales Commission Eligible No. So we can include Pay.
Schedule: posting says "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. You will be expected to work onsite at minimum 4 days a week. You may be expected to work more than 4 days a week on site if it is determined that additional coverage will be needed for a period." So schedule info present. So include Schedule.
Benefits: posting includes "Learn about our benefits designed for you to Thrive at work and at home. We boldly go." Then later: "Thrive At Work And At Home Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support." So benefits content present. So include Benefits.
Qualifications: posting includes "Qualifications EDUCATION and/or EXPERIENCE We are looking for a customer-oriented person with a high school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships." Also "Key Competencies Proven sales and customer service skills. Must have a strong instinct to act, a strong team player and be able to maintain a high energy level even with challenging situations or customers. A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office, Word, Excel, and Outlook". So we can have Qualifications section (maybe includes education/experience and key competencies). Could also separate Skills but we can combine.
Responsibilities: posting includes a big block under "Responsibilities Customer Facing (75%)", "Operations (20%)", "Back office (5%)". Also includes "Travel", "Winning Culture", "Supervisory Responsibilities". So we need to capture responsibilities. We'll produce a - list summarizing each bullet but must preserve all substantive info, not invent or summarize away detail. We need to keep details but can list them as items. Must not lose info. We'll need to capture each responsibility point.
Let's extract responsibilities:
Customer Facing (75%):
- Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
- Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers.
- Provides priority service to Account Mangers to ensure they can respond to their customer timelier.
- Actively searches for possible sales opportunities for Account Managers and District (maybe "District"?)
- Engages customers immediately with incoming calls or e-mails.
- Maintains higher quote, order, and revenue volumes than CSAs within the store.
- Provides technical support to customers.
- Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales.
- Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
- Makes outbound calls including marketing new products.
- Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
- Flexibility to work overtime/weekends, as required.
Operations (20%):
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
- Helps plan, communicate, and invite customers to store and vendor events.
- Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.
- Understand and execute processes and standard work.
- Identify new opportunities for process improvements.
- When needed, remains flexible to provide counter coverage in a store; includes, but not limited to, performing all CSA responsibilities, store operations, and inventory management requirements.
Back office (5%):
- Completes other duties as needed.
- Completes training as required, including safety training, certification, and testing.
Travel:
- Must be able and willing to travel or work from multiple stores to build and maintain localized relationships with store teams and customers, as directed by the Customer Specialist Leader.
Winning Culture As a Part Of Overall Responsibilities:
- Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
- Mentors and assists with onboarding of new associates.
- Continuously seeks out opportunities for learning.
- Participates in different team and community involvement activities.
- Recognizes others for work well-done.
- Demonstrates engaging customer-facing behaviors and customer service.
Supervisory Responsibilities: This job has no supervisory responsibilities.
We need to include all these as list items. Could group under subheadings? But only allowed headings are the specified ones; we cannot add custom headings like "Customer Facing". However we could embed the description in list items; but we might lose the grouping. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. So we can have a Responsibilities section with a
- list containing all duties. That's fine.
We also need About the role section: maybe a brief prose summarizing mission and role. The posting starts with mission statement: "Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world." That's about the role/mission. We'll put that in
under About the role.
We also have location schedule info: "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires." plus expected onsite days. We'll put that in Schedule section as
maybe.
Pay section: include salary range and compensation details.
Benefits section: include benefits description.
Qualifications section: include education/experience and key competencies.
We must not repeat job title as heading. Not include Job ID/requisition numbers.
We must remove boilerplate: EEO statement, safety sensitive role, disclaimer about compensation, benefits may vary, equal opportunity employer, etc. Also remove "Disclaimer: We strive to provide competitive compensation..." etc. Also remove "Safety Sensitive Role Yes". Also remove "We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to..." etc.
Also remove "Learn about our benefits designed for you to Thrive at work and at home." maybe part of benefits but we can keep as prose.
We must not include application instructions.
Now produce HTML fragment.
Let's craft:
About the role
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Responsibilities
- Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
- Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers.
- Provides priority service to Account Managers to ensure they can respond to their customer timelier.
- Actively searches for possible sales opportunities for Account Managers and District.
- Engages customers immediately with incoming calls or e-mails.
- Maintains higher quote, order, and revenue volumes than CSAs within the store.
- Provides technical support to customers.
- Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales.
- Drives sales by identifying related products or add‑on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
- Makes outbound calls including marketing new products.
- Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
- Flexibility to work overtime/weekends, as required.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
- Helps plan, communicate, and invite customers to store and vendor events.
- Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.
- Understand and execute processes and standard work.
- Identify new opportunities for process improvements.
- When needed, remains flexible to provide counter coverage in a store; includes, but not limited to, performing all CSA responsibilities, store operations, and inventory management requirements.
- Completes other duties as needed.
- Completes training as required, including safety training, certification, and testing.
- Must be able and willing to travel or work from multiple stores to build and maintain localized relationships with store teams and customers, as directed by the Customer Specialist Leader.
- Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
- Mentors and assists with onboarding of new associates.
- Continuously seeks out opportunities for learning.
- Participates in different team and community involvement activities.
- Recognizes others for work well‑done.
- Demonstrates engaging customer‑facing behaviors and customer service.
- This job has no supervisory responsibilities.
Qualifications
We are looking for a customer‑oriented person with a high school diploma
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. So we can have a Responsibilities section with a
- list containing all duties. That's fine.
We also need About the role section: maybe a brief prose summarizing mission and role. The posting starts with mission statement: "Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world." That's about the role/mission. We'll put that in
under About the role.
We also have location schedule info: "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires." plus expected onsite days. We'll put that in Schedule section as
maybe.
Pay section: include salary range and compensation details.
Benefits section: include benefits description.
Qualifications section: include education/experience and key competencies.
We must not repeat job title as heading. Not include Job ID/requisition numbers.
We must remove boilerplate: EEO statement, safety sensitive role, disclaimer about compensation, benefits may vary, equal opportunity employer, etc. Also remove "Disclaimer: We strive to provide competitive compensation..." etc. Also remove "Safety Sensitive Role Yes". Also remove "We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to..." etc.
Also remove "Learn about our benefits designed for you to Thrive at work and at home." maybe part of benefits but we can keep as prose.
We must not include application instructions.
Now produce HTML fragment.
Let's craft:
About the role
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Responsibilities
- Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
- Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers.
- Provides priority service to Account Managers to ensure they can respond to their customer timelier.
- Actively searches for possible sales opportunities for Account Managers and District.
- Engages customers immediately with incoming calls or e-mails.
- Maintains higher quote, order, and revenue volumes than CSAs within the store.
- Provides technical support to customers.
- Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales.
- Drives sales by identifying related products or add‑on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
- Makes outbound calls including marketing new products.
- Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
- Flexibility to work overtime/weekends, as required.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
- Helps plan, communicate, and invite customers to store and vendor events.
- Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.
- Understand and execute processes and standard work.
- Identify new opportunities for process improvements.
- When needed, remains flexible to provide counter coverage in a store; includes, but not limited to, performing all CSA responsibilities, store operations, and inventory management requirements.
- Completes other duties as needed.
- Completes training as required, including safety training, certification, and testing.
- Must be able and willing to travel or work from multiple stores to build and maintain localized relationships with store teams and customers, as directed by the Customer Specialist Leader.
- Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
- Mentors and assists with onboarding of new associates.
- Continuously seeks out opportunities for learning.
- Participates in different team and community involvement activities.
- Recognizes others for work well‑done.
- Demonstrates engaging customer‑facing behaviors and customer service.
- This job has no supervisory responsibilities.
Qualifications
We are looking for a customer‑oriented person with a high school diploma
for prose. So we can have a Responsibilities section with a
- list containing all duties. That's fine.
We also need About the role section: maybe a brief prose summarizing mission and role. The posting starts with mission statement: "Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world." That's about the role/mission. We'll put that in
under About the role. We also have location schedule info: "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires." plus expected onsite days. We'll put that in Schedule section as
maybe. Pay section: include salary range and compensation details. Benefits section: include benefits description. Qualifications section: include education/experience and key competencies. We must not repeat job title as heading. Not include Job ID/requisition numbers. We must remove boilerplate: EEO statement, safety sensitive role, disclaimer about compensation, benefits may vary, equal opportunity employer, etc. Also remove "Disclaimer: We strive to provide competitive compensation..." etc. Also remove "Safety Sensitive Role Yes". Also remove "We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to..." etc. Also remove "Learn about our benefits designed for you to Thrive at work and at home." maybe part of benefits but we can keep as prose. We must not include application instructions. Now produce HTML fragment. Let's craft:
About the role
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Responsibilities
- Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
- Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers.
- Provides priority service to Account Managers to ensure they can respond to their customer timelier.
- Actively searches for possible sales opportunities for Account Managers and District.
- Engages customers immediately with incoming calls or e-mails.
- Maintains higher quote, order, and revenue volumes than CSAs within the store.
- Provides technical support to customers.
- Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales.
- Drives sales by identifying related products or add‑on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
- Makes outbound calls including marketing new products.
- Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
- Flexibility to work overtime/weekends, as required.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
- Helps plan, communicate, and invite customers to store and vendor events.
- Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.
- Understand and execute processes and standard work.
- Identify new opportunities for process improvements.
- When needed, remains flexible to provide counter coverage in a store; includes, but not limited to, performing all CSA responsibilities, store operations, and inventory management requirements.
- Completes other duties as needed.
- Completes training as required, including safety training, certification, and testing.
- Must be able and willing to travel or work from multiple stores to build and maintain localized relationships with store teams and customers, as directed by the Customer Specialist Leader.
- Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
- Mentors and assists with onboarding of new associates.
- Continuously seeks out opportunities for learning.
- Participates in different team and community involvement activities.
- Recognizes others for work well‑done.
- Demonstrates engaging customer‑facing behaviors and customer service.
- This job has no supervisory responsibilities.
Qualifications
We are looking for a customer‑oriented person with a high school diploma