CUSTOMER SVC/SHIFT LEADER
About the role
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service.
Responsibilities
- Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
- Assist store management and team members in the achievement of a favorable customer shopping experience
- Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives
- Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
- Drive sales working with store management team to maximize sales and profits while managing shrink
- Absorb the management of labor and supply costs to meet customer service and financial targets
- Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
- Display positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
- Adhere to all local, state and federal laws, and company guidelines
- Oversee the total store operations in absence of store management
- Maintain flexibility to work any shift, ability to open or close store
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
Qualifications
- Minimum Any previous supervisory/leadership experience
- Past work record reflects dependability and integrity
- Ability to pass a pre-employment background check
- Knowledge of basic math
- Effective communication and reading skills
- Ability to handle stressful situations
Skills
- Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training
- Must demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
Benefits
Well-being benefits include:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Paid time off, including holiday and sick pay based on eligibility and length of service.
- Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Tuition reimbursement up to $21,000 in your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Pay
Compensation is commensurate with experience.
Schedule
Flexible scheduling in full- and part-time roles.
About Us
Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we’re proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Ruler family!