CUSTOMER SVC/CLERK

Responsibilities

• Resolve customer concerns and identify opportunities to improve operations.
• Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Greet customers in a genuine and friendly manner, assisting them with product retrieval and heavy items.
• Anticipate customer needs, communicate effectively, and resolve issues promptly to enhance customer loyalty.
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, and excellent service.
• Maintain front-end cleanliness, sanitation, and adherence to company policies and local, state, and federal laws.
• Train, monitor, and coach associates on policies and procedures, ensuring compliance with company standards.
• Operate checkout equipment and perform various front-end functions as needed.
• Comply with and reinforce food safety, sanitation, and safety regulations, reporting unsafe conditions and illegal activities.

Qualifications

• Minimum High School Diploma or GED.
• 6 months related experience or training, or equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Good math skills (addition, subtraction, multiplication, division).
• Sound judgment and decision-making skills.
• Friendly, approachable, outgoing demeanor and team player.
• Fast-paced environment adaptability.
• Good oral and written communication skills.
• Familiarity with Microsoft Office Word and Excel.
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping.