Customer Support Technician II (T2)

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.

What We Offer

• Salary: $20.00 - $27.50
• Location: Hillsboro, OR

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Responsibilities

• Collaborate with Field Service Engineers [Customer Engineers] in maintaining customer equipment
• Use digital analytics to assist in understanding maintenance activities and methods to improve performance
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Field Service Engineers [Customer Engineers]
• Perform preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers

Requirements

• Mechanical aptitude
• Willing to learn and maintain electrical, mechanical, and vacuum systems
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications

• 1–2 years of work experience in customer/field service support, or a related technical field
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics preferred
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements

This position often requires:

• Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height
• Lifting up to 35 lbs.
• The ability to distinguish between colors and working with electricity
• Working in an environment with noise that may be difficult for some individuals with sensitivity to noise
• Use of hand and power tools
• Working in a clean room, requiring the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

Schedule

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.