Customer Support Supervisor
Job Summary
Toromont Cat is seeking a Customer Support Supervisor to provide operational leadership to the on-site team and meet critical business goals while leveraging global safety best practices and sustainable processes.
Key Responsibilities
- Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs and initiatives
- Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
- Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
- Generate and present monthly reports including maintenance and production fleet performance reports
- Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
- Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
- Lead and take part in all meetings related to health and safety and product management
Qualifications
- Minimum post-secondary education
- 3-5 years of experience in operations management/supervisor
Pay & Benefits
The listed base salary is $78,705.00 to $98,380.00. Pay Type: Full Time, Permanent. Compensation includes a range of benefits and premiums (as eligible).
Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies).
Company Information
About Toromont Cat: With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.
Equal Opportunity Employer
Toromont Cat is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.