Customer Support Specialist | Travel | Remote
Destination Careers · Florida, United States · 2 wk ago
RemoteRemoteCustomer ServicePart-time
About the role
Support customers with travel-related inquiries through phone, email, and live chat. Utilize AI tools to enhance response times and accuracy.
Responsibilities
- Handle customer inquiries related to flights, accommodations, and travel bookings
- Provide accurate and timely responses to customer questions
- Utilize AI tools to improve response times and accuracy
- Escalate complex issues to senior support staff as needed
Requirements
- Excellent communication skills
- Knowledge of travel industry terminology
- Experience with customer service software
- Ability to work independently and manage multiple tasks
Qualifications
- Bachelor's degree in a relevant field (optional)
- 1+ years of customer service experience
- Proficiency in Microsoft Office Suite
Skills
- Strong problem-solving abilities
- Attention to detail
- Ability to remain calm under pressure
- Fluency in English
Benefits
- Flexible remote work schedule
- Competitive compensation package
- Professional development opportunities
Pay
$20 - $25 per hour
Schedule
Work 40 hours per week, flexible hours within a 9 AM - 6 PM EST window