Customer Support Specialist, Shopbop

Description

Shopbop, a fully integrated Amazon subsidiary in Madison, WI, seeks a Customer Support Specialist to join their remote call center team. This is a full-time, direct hire position that pays $19.00/hour. The role involves handling customer inquiries and complaints across multiple channels, including phone, email, live chat, and social media, with a focus on providing world-class service and resolving issues promptly.

• Act as a Brand Ambassador for Shopbop, providing exceptional service to all customers.
• Resolve customer issues and complaints in a timely manner, communicating through various channels.
• Provide customers with critical service and product information, ensuring customer satisfaction.
• Demonstrate a thorough understanding of Shopbop's full range of products and services.
• Utilize a variety of software programs to resolve customer inquiries.
• Work with external shipping contractors to assist customers with both domestic and international issues.

Key Qualifications

• Strong verbal and written communication skills.
• Experience in resolving conflicts and providing crisis management.
• Flexible schedule, including weekends, nights, and holidays.
• High school diploma with 2+ years of experience in a luxury customer service-focused environment, such as contact centers and/or luxury retail.
• Direct customer phone/email experience.
• A home work area free from background noise, with reliable internet access and the ability to connect directly to the internet.
• The ability to meet Shopbop and Amazon Customer Contact Center Guidelines and expectations.

Prioritization

• Knowledge of basic mathematics.
• Basic computer skills, including proficiency in MS Office (Word, Excel, PowerPoint).
• Experience in analyzing data and providing insights.

Preferred Qualifications

• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox.
• Experience in computer skills, including strong analytical skills, attention to detail, and effective communication abilities.

Company Information

Shopbop is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon is committed to fostering a diverse and inclusive workplace. For more information on benefits, visit https://hiring.amazon.com/why-amazon/benefits.