Customer Support Specialist | Remote | 10:30am-7pm CST

1. About Our Client: The organization operates within the customer support sector, focusing on providing comprehensive assistance to clients through multiple communication channels. It addresses the challenge of delivering efficient and effective customer service by building a robust Customer Success infrastructure that emphasizes excellence, proactive support, and interdepartmental collaboration. 2. About the Opportunity: The Customer Support Specialist plays a critical role in supporting the sales efforts by managing customer interactions and ensuring high-quality service. This position is responsible for resolving inquiries and issues, maintaining customer records, and collaborating across teams to enhance the overall customer experience. The role contributes by acting as a key point of contact that upholds service standards and drives operational efficiency. 3. Responsibilities: Serve customers via phone, fax, mail, and email by identifying needs, answering questions, and resolving issuesMaintain client databases and customer profilesClarify and research problems to find and implement solutions or escalate when necessaryRedirect complex inquiries to specialized teams when appropriateInvestigate and resolve shipment, return, credit, and order issuesManage customer complaints promptly to satisfactory resolutionCollaborate cross-functionally to facilitate a seamless customer experienceConsistently meet established key performance indicators 4. Requirements: Minimum 2 years of B2B or 3 years of B2C customer service experienceHigh school diploma or equivalent; some college preferredEffective written and verbal communication skills with strong active listeningDemonstrated empathy, attention to detail, and interpersonal skillsAt least 2 years of SAP experience; Salesforce experience is a plusIntermediate proficiency with Microsoft Excel, Outlook, Teams, Word, and PowerPointConversational Spanish preferredReliable internet connection with at least 300Mb/sec download and 20Mb/sec upload for remote work 5. Pay Range and Compensation Package: The pay range for this role is $20 to $25 per hourThis role is bonus eligible 6. Benefits & Perks: Medical, dental, and vision coverageHealth Savings, Health Reimbursement, and Flexible Spending/Dependent Care AccountsTeleHealth options401(k) plan with company matchCompany-paid life and AD&D insuranceShort and Long-Term Disability coveragePaid time off, floating Diversity Day, and paid holidaysPaid parental bonding leaveEmployee Assistance Program with 24/7 mental health supportTuition reimbursementHearing aid discounts for employees and their familiesInternal social recognition platform 7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.