Customer Support Specialist (MT/PT)

About the Role

At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences.

Responsibilities

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers
• Document and share frequent customer issues and solutions
• Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
• Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

Requirements

• A minimum of 1 year experience in a software support position
• The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
• The ability to work autonomously while also collaborating effectively within a team
• You thrive when tackling complex challenges, even under pressure
• A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
• Strong written communication skills

What We're Looking For

• Experience with salons and spas (or beauty & wellness in general) would be a huge plus

What You'll Love About Us

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app
• One Medical membership
• Flexible and unlimited PTO
• 401k plan available (no matching)
• Employee stock option program