Customer Support Specialist - LC Software
Description
We seek a Customer Service Training Specialist at Thermo Fisher Scientific to develop and deliver effective training programs for internal and external customers. In this position, you will create and implement learning solutions for electron microscopy and analytical instruments, helping learners understand sophisticated technical content. Working with our technical training department, you will deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers. You will translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development. You will work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence.
Requirements
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content
- PREFERRED FIELDS OF STUDY: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field
- Technical understanding of electron microscopy or analytical instrumentation systems
- Effective instructional and presentation skills for both in-person and virtual training delivery
- Advanced English language proficiency in both verbal and written communication
- Ability to translate complex technical concepts into clear, understandable training materials
- Interpersonal skills with ability to engage and motivate diverse learners
- Demonstrated ability to work independently
- Experience with learning management systems and training program development
- Practical approach to problem-solving and technical instruction
- Ability to travel up to 30-40% for training delivery and customer support
- Innovative mindset for developing effective learning solutions and training methods
- Project management and organizational capabilities
- Collaboration skills for working with global, cross-functional teams
Environmental Conditions
Laboratory Setting
Work Schedule
First Shift (Days)
Benefits
Commensurate with experience