Customer Support Specialist I

College of Education, Health & Human Sciences – Center on Disabilities & Human Development, Boise

About the role

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.

Responsibilities

• Customer support for child care professionals using the RISE data management system
• Coordination of meetings and workshops
• Facilitating communication between program participants and project leadership
• Maintaining program calendars and schedules
• Operational and administrative support
• Serving as primary contact with program participants
• Other duties as assigned

Requirements

• One year of experience in a customer support role
• One year experience with data entry and a data management system
• Experience working on a team with shared goals
• Experience with organizational and problem-solving tasks
• Demonstrated ability to write clearly and precisely
• Proficiency with computer software for word processing, spreadsheets, email, and internet research
• High school diploma or equivalent
• Ability to travel
• Ability to work non-standard hours as needed

Preferred Qualifications

• More than one year of experience in a customer support role
• Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
• Experience with the RISE application
• Experience working with child care professionals
• Associate's degree in business administration or early childhood

Pay

$20.00 per hour or higher, depending on experience

Schedule

Full-time, 1.00 FTE, fiscal year appointment