Customer Support Specialist (Hybrid) - Woodbridge (Full-time) S/G, 230
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
Thus we need to decide which sections to include based on content.
We have:
- Intro: "How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience."
That could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use About the role for that intro.
- Position Overview: "The Customer Support Specialist is responsible to take inbound calls from bank customers and ensure an exceptional customer experience during each call. This role is responsible for engaging clients to interpret needs, troubleshoot and provide solutions to inquiries. Also, this role is responsible for staying abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision."
That could be part of About the role or Responsibilities. But we already have About the role maybe covering company overview; we could also have Responsibilities separate.
- Schedule info: "Our contact center operates Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. Team members are scheduled to work within these hours, and it’s important that candidates are fully available during this time frame."
That's schedule.
- Key Responsibilities: a list of bullet-like sentences (though not bullet). We need to turn into
- .
- Minimum Qualifications: list of bullet-like sentences.
- Preferred Qualifications: list.
- Working Conditions: description.
- Pay Details: "$16.92 - $21.18" plus note about base pay may vary, incentive eligible, etc.
- Benefits: description of PTO, Holiday, Health and Wellness benefits, 401(k), Disability Insurance, Employee Assistance Program, Basic Life Insurance, Tuition Disbursement, Loan Repayment, Voluntary benefits.
Thus we have content for sections: About the role (intro + position overview?), Responsibilities, Requirements (maybe combine Minimum and Preferred?), Benefits, Pay, Schedule. Could also have Qualifications separate but we can combine.
We need to avoid thin sections; maybe combine Minimum and Preferred into Requirements (or Qualifications). The instruction says we can use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We'll choose a few substantive sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule.
We must not repeat job title as heading. Good.
We must not include boilerplate like EEO etc. Remove that.
We must not include duplicated lines.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
First, About the role: combine intro paragraph and Position Overview.
Paragraph: "How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. The Customer Support Specialist is responsible to take inbound calls from bank customers and ensure an exceptional customer experience during each call. This role is responsible for engaging clients to interpret needs, troubleshoot and provide solutions to inquiries. Also, this role is responsible for staying abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision."
Make sure we keep all details.
Next Responsibilities: list each duty from Key Responsibilities.
Let's extract bullet points:
- Independently responds to customer inquiries regarding the Bank's ATM and debit card services, reviewing transactions, identifying merchants, resetting pins and passwords, and other banking related services.
- Receive inbound calls from clients/ business partners and assist them with banking needs, while providing clear and accurate information about bank products and services
- Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while
- Creates and mail customer correspondence regarding account information and account holder documentation.
- Research account transactions to determine source of the transaction to produce copies of paid and deposited checks and statements upon request
- Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time.
- Properly identify customers using verification process, implement enhanced security verification measures as the situation warrants to minimize risk and fraud to the bank.
Note some sentences have grammar issues but we keep as is.
We'll put each as
- .
Next Requirements: combine Minimum Qualifications and Preferred Qualifications.
Minimum Qualifications list:
- High school diploma or GED
- 0-2 years related experience and/or training or equivalent combination of education and experience
- Proficient Critical thinking skills, ability to problem solve, make sounds decisions to produce thorough and accurate work.
- Adaptive, Flexible, Resourceful and the ability to cope with the fast-changing environment.
- Intermediate proficiency in Microsoft Office suite and alphanumeric data entry
- Ability to communicate clear, concise information to customers/co-workers and identify the best method to communicate information for each situation.
- Ability to function both as a team member and works well independently.
- Ability to work a flexible schedule according to the hours of operation of the contact center.
Preferred Qualifications:
- Prior banking experience
- Prior call center experience
We'll list them as
- .
Next Benefits: from Pay Details and benefits paragraph.
We need to include Pay details separate section; Benefits separate.
Pay: "$16.92 - $21.18" plus note: "Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance."
We'll put that in
.
Benefits: "Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans."
We'll put that in
or maybe list as
- but it's prose; we can keep as
.
Schedule: from contact center hours.
We'll put: "Our contact center operates Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. Team members are scheduled to work within these hours, and it’s important that candidates are fully available during this time frame."
Now ensure we didn't include any boilerplate like EEO etc. We removed that.
Check for duplicated lines: we have not repeated.
Now produce HTML:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
...
Pay
...
Schedule
...
Make sure no extra whitespace issues.
Let's craft the About the role paragraph exactly as we combined.
Check for any missing info: The Position Overview also includes "All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement." We included.
Now Responsibilities list: ensure we captured all.
Let's write them precisely:
1. Independently responds to customer inquiries regarding the Bank's ATM and debit card services, reviewing transactions, identifying merchants, resetting pins and passwords, and other banking related services.
2. Receive inbound calls from clients/ business partners and assist them with banking needs, while providing clear and accurate information about bank products and services
3. Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while
4. Creates and mail customer correspondence regarding account information and account holder documentation.
5. Research account transactions to determine source of the transaction to produce copies of paid and deposited checks and statements upon request
6. Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time.
7. Properly identify customers using verification process, implement enhanced security verification measures as the situation warrants to minimize risk and fraud to the bank.
Note #3 sentence seems incomplete: "Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while". We'll keep as is.
Now Requirements list:
Minimum:
- High school diploma or GED
- 0-2 years related experience and/or training or equivalent combination of education and experience
- Proficient Critical thinking skills, ability to problem solve, make sounds decisions to produce thorough and accurate work.
- Adaptive, Flexible, Resourceful and the ability to cope with the fast-changing environment.
- Intermediate proficiency in Microsoft Office suite and alphanumeric data entry
- Ability to communicate clear, concise information to customers/co-workers and identify the best method to communicate information for each situation.
- Ability to function both as a team member and works well independently.
- Ability to work a flexible schedule according to the hours of operation of the contact center.
Preferred:
- Prior banking experience
- Prior call center experience
We'll combine.
Now Benefits paragraph: exactly as given.
Now Pay paragraph
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need to decide which sections to include based on content. We have: - Intro: "How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience." That could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use About the role for that intro. - Position Overview: "The Customer Support Specialist is responsible to take inbound calls from bank customers and ensure an exceptional customer experience during each call. This role is responsible for engaging clients to interpret needs, troubleshoot and provide solutions to inquiries. Also, this role is responsible for staying abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision." That could be part of About the role or Responsibilities. But we already have About the role maybe covering company overview; we could also have Responsibilities separate. - Schedule info: "Our contact center operates Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. Team members are scheduled to work within these hours, and it’s important that candidates are fully available during this time frame." That's schedule. - Key Responsibilities: a list of bullet-like sentences (though not bullet). We need to turn into
- . - Minimum Qualifications: list of bullet-like sentences. - Preferred Qualifications: list. - Working Conditions: description. - Pay Details: "$16.92 - $21.18" plus note about base pay may vary, incentive eligible, etc. - Benefits: description of PTO, Holiday, Health and Wellness benefits, 401(k), Disability Insurance, Employee Assistance Program, Basic Life Insurance, Tuition Disbursement, Loan Repayment, Voluntary benefits. Thus we have content for sections: About the role (intro + position overview?), Responsibilities, Requirements (maybe combine Minimum and Preferred?), Benefits, Pay, Schedule. Could also have Qualifications separate but we can combine. We need to avoid thin sections; maybe combine Minimum and Preferred into Requirements (or Qualifications). The instruction says we can use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We'll choose a few substantive sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We must not repeat job title as heading. Good. We must not include boilerplate like EEO etc. Remove that. We must not include duplicated lines. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Let's craft. First, About the role: combine intro paragraph and Position Overview. Paragraph: "How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. The Customer Support Specialist is responsible to take inbound calls from bank customers and ensure an exceptional customer experience during each call. This role is responsible for engaging clients to interpret needs, troubleshoot and provide solutions to inquiries. Also, this role is responsible for staying abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision." Make sure we keep all details. Next Responsibilities: list each duty from Key Responsibilities. Let's extract bullet points: - Independently responds to customer inquiries regarding the Bank's ATM and debit card services, reviewing transactions, identifying merchants, resetting pins and passwords, and other banking related services. - Receive inbound calls from clients/ business partners and assist them with banking needs, while providing clear and accurate information about bank products and services - Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while - Creates and mail customer correspondence regarding account information and account holder documentation. - Research account transactions to determine source of the transaction to produce copies of paid and deposited checks and statements upon request - Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time. - Properly identify customers using verification process, implement enhanced security verification measures as the situation warrants to minimize risk and fraud to the bank. Note some sentences have grammar issues but we keep as is. We'll put each as
- . Next Requirements: combine Minimum Qualifications and Preferred Qualifications. Minimum Qualifications list: - High school diploma or GED - 0-2 years related experience and/or training or equivalent combination of education and experience - Proficient Critical thinking skills, ability to problem solve, make sounds decisions to produce thorough and accurate work. - Adaptive, Flexible, Resourceful and the ability to cope with the fast-changing environment. - Intermediate proficiency in Microsoft Office suite and alphanumeric data entry - Ability to communicate clear, concise information to customers/co-workers and identify the best method to communicate information for each situation. - Ability to function both as a team member and works well independently. - Ability to work a flexible schedule according to the hours of operation of the contact center. Preferred Qualifications: - Prior banking experience - Prior call center experience We'll list them as
- .
Next Benefits: from Pay Details and benefits paragraph.
We need to include Pay details separate section; Benefits separate.
Pay: "$16.92 - $21.18" plus note: "Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance."
We'll put that in
. Benefits: "Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans." We'll put that in
or maybe list as
- but it's prose; we can keep as
. Schedule: from contact center hours. We'll put: "Our contact center operates Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM. Team members are scheduled to work within these hours, and it’s important that candidates are fully available during this time frame." Now ensure we didn't include any boilerplate like EEO etc. We removed that. Check for duplicated lines: we have not repeated. Now produce HTML:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
...
Pay
...
Schedule
...
Make sure no extra whitespace issues. Let's craft the About the role paragraph exactly as we combined. Check for any missing info: The Position Overview also includes "All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement." We included. Now Responsibilities list: ensure we captured all. Let's write them precisely: 1. Independently responds to customer inquiries regarding the Bank's ATM and debit card services, reviewing transactions, identifying merchants, resetting pins and passwords, and other banking related services. 2. Receive inbound calls from clients/ business partners and assist them with banking needs, while providing clear and accurate information about bank products and services 3. Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while 4. Creates and mail customer correspondence regarding account information and account holder documentation. 5. Research account transactions to determine source of the transaction to produce copies of paid and deposited checks and statements upon request 6. Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time. 7. Properly identify customers using verification process, implement enhanced security verification measures as the situation warrants to minimize risk and fraud to the bank. Note #3 sentence seems incomplete: "Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while". We'll keep as is. Now Requirements list: Minimum: - High school diploma or GED - 0-2 years related experience and/or training or equivalent combination of education and experience - Proficient Critical thinking skills, ability to problem solve, make sounds decisions to produce thorough and accurate work. - Adaptive, Flexible, Resourceful and the ability to cope with the fast-changing environment. - Intermediate proficiency in Microsoft Office suite and alphanumeric data entry - Ability to communicate clear, concise information to customers/co-workers and identify the best method to communicate information for each situation. - Ability to function both as a team member and works well independently. - Ability to work a flexible schedule according to the hours of operation of the contact center. Preferred: - Prior banking experience - Prior call center experience We'll combine. Now Benefits paragraph: exactly as given. Now Pay paragraph
- but it's prose; we can keep as