Customer Support Specialist - Green Filing

About the role

As a Customer Support Specialist for Green Filing, you'll play a key role in assisting customers and addressing their inquiries primarily through chat, as well as email and phone.

Responsibilities

• Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently.
• Provide feedback to improve support materials, tools, and processes.
• De-escalate distressed customers and ensure timely, effective resolutions.
• Deliver clear, professional communication with strong comprehension and problem-solving skills.
• Work collaboratively with teammates and leadership, remaining open to coaching and feedback.
• Advocate for customers by sharing insights to improve products and services.
• Use available tools and resources to enhance customer experience and meet performance goals.
• Stay accountable for personal growth, training, and continuous improvement.
• Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
• Engage in team meetings, contribute ideas, and support new team members as needed.

Requirements

• 2+ years in customer support
• Legal services, or litigation support experience is preferred
• Proficiency with Microsoft Office and Google Suite and ability to quickly learn new software
• Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
• Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment
• Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices
• Strong time management, ability to leverage technology for organization and automation

Benefits

What Sets Green Filing & InfoTrack apart
At Green Filing & InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're #ResonanceCXPartners