Customer Support Specialist - Green Filing

About Green Filing

Green Filing is a leading platform built to simplify the electronic court filing process for legal professionals. Since 2009, we've been committed to delivering an intuitive, secure, and reliable e-filing platform that makes filing fast, easy, and accessible for everyone—from attorneys and support staff to novice users. With features designed to save time and reduce complexity, Green Filing empowers legal professionals to work smarter, not harder, ensuring they can focus on delivering first-class support to their clients. As a forward-thinking company, we understand that our people drive our success. That's why we are committed to fostering a culture of innovation, collaboration, and professional growth. If you're passionate about building cutting-edge solutions that transform the legal industry, we'd love for you to join us.

About The Role

As a Customer Support Specialist for Green Filing, you'll play a key role in assisting customers and addressing their inquiries—primarily through chat, as well as email and phone by leveraging all available resources. We're looking for someone who is reliable, quick to learn, and able to multitask effectively. If you enjoy helping people and can remain graceful under pressure, this role is a great fit for you! You'll be part of a supportive team dedicated to educating, empowering, and advocating for our customers. Strong communication skills—both written and verbal—are essential, with an emphasis on active listening and problem-solving to ensure efficient and effective resolution of inquiries. We value individuals who are coachable, curious, and always looking for ways to grow—both personally and as part of a team. Empathy and a customer-first mindset are at the heart of what we do, and we're looking for someone who can bring patience, attentiveness, and a passion for customer care to every interaction. This is a remote role based in Pacific or Mountain Time.

Responsibilities

• Customer Service: Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently. Provide feedback to improve support materials, tools, and processes. De-escalate distressed customers and ensure timely, effective resolutions.
• Communication & Collaboration: Deliver clear, professional communication with strong comprehension and problem-solving skills. Work collaboratively with teammates and leadership, remaining open to coaching and feedback. Advocate for customers by sharing insights to improve products and services.
• Results & Operational Excellence: Use available tools and resources to enhance customer experience and meet performance goals. Stay accountable for personal growth, training, and continuous improvement. Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery. Engage in team meetings, contribute ideas, and support new team members as needed.
• Culture & Engagement: Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements. Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration.

Requirements

• 2+ years in customer support
• Legal services, or litigation support experience is preferred
• Proficiency with Microsoft Office and Google Suite and ability to quickly learn new software
• Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
• Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment
• Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices
• Strong time management, ability to leverage technology for organization and automation

Compensation

The anticipated starting base pay range for this role is $18.08 - $32.13. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

Benefits

What Sets Green Filing & InfoTrack apart: At Green Filing & InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need. Here is what we offer full-time employees:

• 401(k) Match
• Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• "Be Me Time" off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees