Customer Support Specialist - Fully Remote | Upto $160/hr

About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and service delivery.
• Collaborate with teams to enhance customer support and success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Preferred

• Experience in customer support, service delivery, or customer success roles

Resources & Support

For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome

For any help or support, reach out to: support@mercor.com