Customer Support Specialist, Entry Level

About the role

Help deliver a reliable customer experience by supporting users through chat and email, resolving product questions, and collaborating with internal teams to enhance support processes and products.

Why join us:

• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search

Responsibilities

• Respond to customer questions through chat, email, and support tickets
• Guide users through account setup, product features, and common workflows
• Investigate and resolve customer issues accurately and efficiently
• Own support cases from initial contact through resolution
• Escalate technical, billing, or account issues to the appropriate teams
• Maintain internal documentation and customer-facing help content
• Identify recurring concerns and share actionable feedback with product teams

Requirements

• Excellent written and verbal communication skills
• Strong empathy, patience, and customer-service mindset
• Ability to prioritize cases and manage multiple requests
• Strong attention to detail and willingness to learn new tools
• Ability to work independently in a remote environment
• Ability to work remotely within Canada

Preferred Qualifications

• Previous customer service, retail, hospitality, education, or operations experience
• Familiarity with CRM, help desk, or ticketing platforms
• Experience supporting a SaaS or technology product
• Interest in AI, job search, and consumer technology