Customer Support Specialist CT

About the role

As a Customer (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Avoid improper naming and saving of documents in the document management system
• Avoid managing DocuSign accounts and support issues from the operations staff and customers
• Avoid ensuring all compliance standards are met for audit purposes
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

• High School Diploma or GED required
• Associate degree preferred

Qualifications

• Self-motivated
• Ability to work independently and as part of a team

Skills

• Excellent communication skills
• Strong organizational skills
• Attention to detail

Benefits

Grow your career with us. Grow your impact with us.

Pay

Competitive wages & benefits

Schedule

Monday to Friday, 9am to 6pm