Customer Support Specialist, Compliance
About the Company
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all workforce systems—payroll, expenses, benefits, computers, and third-party apps like Slack and Microsoft 365—into a single platform. Based in San Francisco, CA, Rippling has raised over $1.4B from top investors and was named one of America's best startup employers by Forbes.
About the Team
The Customer Support team at Rippling ensures customers have a seamless experience with our Finance, HR, and IT platform. We provide expert guidance and swift resolutions to technical challenges, supporting businesses across various time zones. Our collaborative and supportive environment values problem-solving, continuous learning, and professional growth. We seek enthusiastic individuals eager to learn and contribute in a dynamic, fast-paced setting.
Responsibilities
- Become a product expert, maintaining high-level knowledge to assist customers and colleagues accurately.
- Own customer issues from start to finish in a fast-paced environment.
- Respond promptly and professionally to inquiries via email, chat, or video conferencing.
- Resolve product or service issues by understanding complaints, determining causes, and explaining solutions.
- Document and track customer interactions, transactions, and feedback using the company’s CRM system.
- Gather customer feedback and collaborate with Product and Engineering teams to improve products and services.
- Stay updated on company policies, procedures, and product updates to provide accurate information.
- Work under time constraints and meet schedules, including unexpected deadlines, to ensure client needs are met.
- Deliver exceptional service and ensure customer satisfaction in every interaction.
Requirements
- Bachelor’s degree.
- 1-4 years of customer support experience in the US benefits domain.
- Demonstrated experience troubleshooting SaaS products with attention to detail.
- Strong time management and prioritization skills.
- Excellent written and verbal communication skills in English.
- Currently reside in a Pacific or Mountain timezone state with availability to work a shift between 9 AM and 6 PM PST.
Pay
The salary for US-based employees will be aligned with one of the following ranges based on location:
- Tier 2: $23.49 per hour
- Tier 3: $22.19 per hour
This role includes competitive benefits and equity.