Customer Support Specialist - Billing

The Role

Rippling is a company that brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. As a Customer Support representative, you will assist customers with billing inquiries for Rippling services and third-party apps, collaborate internally with Product, Finance, Legal/Compliance, and PEO teams to unblock customers, resolve complex billing issues, ensure accurate payments, understand regional and country-specific billing policies, and identify process improvements to enhance the overall billing support experience.

Requirements

• Bachelor's degree
• 1-4 years of customer support experience in a SaaS business
• Experience assisting customers with complex billing inquiries across multiple entities, regions, and countries, including EOR-related billing
• Knowledge of regional, country-specific, and compliance-related billing regulations and policies
• Understanding of account reconciliation and billing processes in SaaS environments
• Familiarity with invoicing, payment terms, payment methods, subscription models, and common SaaS billing terminology
• Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)

Qualifications

• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Benefits

We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

• Base Pay : $22.19-$23.49