Customer Support Specialist- Bilingual

Essential Position Functions

• Answer customer calls in a timely and professional manner.
• Identify and assess customer needs to generate solutions that exceed expectations.
• Respond to customers with accurate and complete information using system tools and resources.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Manage customer complaints to provide situationally based solutions within time limits and complete follow-up to ensure resolution.
• Properly document all customer interactions.
• Follow communication best practice procedures.
• Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries.

Education And/or Experience

• Bilingual (English/Spanish)
• High school diploma or GED required.
• 1-3 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different customer situations.
• Excellent interpersonal, organizational, oral and written communications skills.
• Able to multi-task, prioritize, and manage time effectively.
• Intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Ability to efficiently use a Windows-based computer.
• Able to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Able to work alone, and with a team.
• Able to read and communicate in English for safe and effective performance of the job and business operations.
• Able to work alone, and with a team.
• Able to pass a drug screen and criminal background check.

Work Environment

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.
• Regularly required to use written and oral communication skills.
• Must be able to work independently with little supervision.